Cindy Bravo
Queens
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic,adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Banker
Valley National Bank
11.2014 - 08.2018
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Monitored customer accounts to detect irregularities or suspicious activity.
Junior Assistant Manager
Rainbow Shops
04.2007 - 07.2014
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Developed strong customer relationships through attentive service and effective communication skills.
- Streamlined store operations by optimizing inventory management processes and maintaining accurate records.
- Boosted sales with targeted marketing strategies, innovative product displays, and engaging promotional events.
- Assisted in training new staff members, ensuring thorough understanding of company policies and procedures.
- Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
- Implemented loss prevention measures to protect store assets and reduce shrinkage rates.
- Coordinated employee scheduling to ensure adequate coverage during peak business hours while managing labor costs effectively.
- Conducted regular audits of cash handling procedures, minimizing discrepancies or potential fraud risks.
- Oversaw daily store operations including opening/closing procedures, inventory management, and visual merchandising tasks.
- Supported senior management in the development of strategic plans for driving overall business growth objectives.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Psychology
Queens College of The City University of New York
Flushing, NY05.2018
Associate of Arts - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NY05.2016
Skills
- Cross-Selling and Upselling
- Customer Service
- Opportunity Identification
- Attention to Detail
- Adaptability and Flexibility
- Excellent Communication
- Banking operations knowledge
- Regulatory Compliance
Certification
- Paralegal Training - May 2012
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Valley National Bank
11.2014 - 08.2018
Junior Assistant Manager
Rainbow Shops
04.2007 - 07.2014
Bachelor of Science - Psychology
Queens College of The City University of New York
Associate of Arts - Human Services
Borough of Manhattan Community College of The City University of New York
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