Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Brown

Fairmont,WV

Summary

Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented Auditor with track record of quickly completing complex audit projects.


Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Mystery Shopper/ Auditor

Multiple Companies - Ipsos, Field Agent, Intellishop, SeeLevel
05.2011 - 06.2023
  • Store audits, customer experience audits, inventory, product testing.
  • Analyzed competitor strategies by conducting covert assessments of product prices, promotions, store layouts, and customer interactions at rival locations.
  • Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
  • Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
  • Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.

Customer Service / Sales

Citicorp Credit Services
05.2001 - 12.2004
  • Answering inbound calls, selling products and services to the card members while resolving inquiries such as billing explanations, credit line increases, balance transfers and interest rates.
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

Co Owner / Sales

A1 Computers
08.2000 - 05.2001
  • Answering sales and service calls, outbound sales, preparing and paying federal, state, and employment taxes, inventory.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

Office Manager

Fire Safety Equipment Supply Company
04.1999 - 08.2000
  • Answering inbound sales and service calls, walk in sales, filing, invoicing, preparing employment, federal, state, and quarterly taxes.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.

Instore / Assistant Manager

Papa Johns Pizza
05.1994 - 09.1998
  • Answering phones, outbound sales, making orders, inventory, nightly deposits, creating work tasks for other employees, travelling to new and existing stores when opening or help was needed.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Associate of Science -

Shepherd College
Shepherdstown, West Virginia
05.2003

Hagerstown Business College
Hagerstown, Maryland
12.2000

Fairmont State College
Fairmont, West Virginia
05.1998

High School Diploma -

Fairmont Senior High School
Fairmont, West Virginia
06.1996

Skills

  • Customer service standards
  • Sales knowledge
  • Organization
  • Memory retention
  • Stress Tolerance

Timeline

Mystery Shopper/ Auditor

Multiple Companies - Ipsos, Field Agent, Intellishop, SeeLevel
05.2011 - 06.2023

Customer Service / Sales

Citicorp Credit Services
05.2001 - 12.2004

Co Owner / Sales

A1 Computers
08.2000 - 05.2001

Office Manager

Fire Safety Equipment Supply Company
04.1999 - 08.2000

Instore / Assistant Manager

Papa Johns Pizza
05.1994 - 09.1998

Associate of Science -

Shepherd College

Hagerstown Business College

Fairmont State College

High School Diploma -

Fairmont Senior High School

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Cindy Brown