Cindy Brown
Ogden
Summary
Experienced Assistant Manager with a strong track record in enhancing customer satisfaction and leading teams at Corner Bakery Cafe. Expert in staff training, inventory management, and workflow optimization, driving operational efficiency and positive work environments. Skilled in problem-solving and strategic planning to improve team performance and organizational success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Corner Bakery Cafe
02.2020 - Current
- Elevated customer satisfaction ratings by enhancing service standards through team leadership.
- Streamlined onboarding by developing comprehensive training materials for new staff.
- Optimized inventory management, reducing waste through efficient ordering processes.
- Implemented daily operational reports to effectively track performance metrics.
- Fostered skill development and collaboration by mentoring junior staff members.
- Adjusted menu offerings based on analysis of sales data trends.
- Improved labor cost efficiency by enhancing employee scheduling processes without compromising service.
- Ensured a clean and organized store environment to enhance the customer experience.
Assistant Manager
Cafe Rio
08.2017 - 05.2019
- Increased community engagement by coordinating successful promotional events.
- Developed junior staff through mentoring and support in their roles.
- Streamlined recruitment and onboarding processes to maintain staffing levels.
- Collaborated with management to create strategic business growth plans.
- Enhanced teamwork by promoting collaboration on various project tasks.
- Ensured consistent enforcement of policies, handling discipline with fairness.
Nutrition Service Worker
Bigham Memorial Hospital
04.2016 - 08.2017
- Enhanced meal preparation by adhering to dietary guidelines and preferences.
- Ensured kitchen cleanliness and organization to comply with health standards.
- Optimized inventory management by tracking supplies and reporting shortages promptly.
- Streamlined meal service through team collaboration, boosting customer satisfaction rates.
- Reduced wait times during peak hours by implementing efficient workflows.
- Trained new staff on food safety protocols to maintain service quality.
Education
GED -
Blackfoot High School
Blackfoot, ID05-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
- Workload management
Timeline
Assistant Manager
Corner Bakery Cafe
02.2020 - Current
Assistant Manager
Cafe Rio
08.2017 - 05.2019
Nutrition Service Worker
Bigham Memorial Hospital
04.2016 - 08.2017
GED -
Blackfoot High School