Cindy Brue

Highly accomplished and results-driven professional with a demonstrated track record in people management, goal orientation, project excellence, and a keen focus on Key Performance Indicators (KPIs). I possess a profound skill set tailored for the role of leading a Customer Success function, ideally including the management of direct reports. My career has been marked by extensive experience in navigating the dynamic landscape of fast-paced, B2B startup environments.

My expertise extends to meticulously handling Customer Success KPIs, reflecting my unwavering commitment to driving meaningful outcomes for both customers and the organization. In addition, my background in sales, renewals, and upselling serves as a significant asset, enabling me to contribute to revenue growth while ensuring exceptional customer satisfaction.

One of my core strengths lies in overseeing critical aspects of Customer Success, including onboarding, account management, retention, and support. My ability to implement Customer Success tools and establish operational infrastructures that facilitate scalability has been pivotal in driving efficiency and maximizing customer value.

I am renowned for my exceptional relationship-building skills, which play a pivotal role in managing the retention of high-value accounts. My ability to prioritize effectively and escalate issues as needed, all while comprehensively understanding their impact on the broader business, ensures that customer success remains at the forefront of our strategic priorities.

Moreover, my proficiency in project management allows me to navigate multiple customer engagements simultaneously while providing inspirational leadership to my team. In this capacity, I am well-equipped to lead, inspire, and drive excellence within the Customer Success function, promoting sustainable growth and achieving remarkable outcomes for the organization.

Microsoft Data Analytics

Scrum Master

Challenger Sales Training

Digital inside sales training