Summary
Overview
Work History
Education
Skills
Awards
DETAIL
LEADERSHIP SKILLS
Timeline
Receptionist
CINDY BRYAN

CINDY BRYAN

Account Specialist/Customer Service
Lake Panasoffkee,FL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional administrative expert with significant experience in high-level support roles. Possess strong skills in calendar management, document preparation, and office operations. Known for collaborative leadership, adaptability, and results-driven approach. Highly reliable and effective in fast-paced environments.

Overview

31
31
years of professional experience
10
10

Massage Therapist

20
20

Support of spouse and other family members with terminal medical

Work History

Financial Administrative Assistant

Advantage Sales & Marketing
08.2022 - 05.2023

Managed Trade Spend for yNationsl Client & Midwest

Customer deductions

Senior Administrative Assistant

SELL ETHICS
05.2019 - 08.2022
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.

Assistant Business Manager/Consierge Coordinator

Alliance Sales & Marketing
06.2016 - 05.2019

Supported 6 Business Managers, created contracts, managed trade spend & customer service

Trade Specialist/Senior Administrative Assit/Customer Service

CROSSMARK/Formerly SALESMARK/ DUILIN
04.1992 - 06.2016
  • Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
  • Streamlined trade processes for improved efficiency and cost reduction through continuous evaluation and optimization of workflows.
  • Supported cross-functional teams throughout the organization by providing insights on international trade regulations, contributing to successful project completion.
  • Facilitated prompt resolution of disputes between buyers and sellers, preserving positive business relationships.
  • Mentored new hires by sharing knowledge and expertise in the field of global trade, assisting in their professional development.
  • Negotiated favorable contracts with vendors and suppliers, optimizing costs while maintaining high quality standards.
  • Created trade marketing strategies to communicate strategies to [Number]-member team.
  • Used [Software], broker reports and local market economic factors to monitor competitive tracking.
  • Prepared contracts and related documentation according to strict standards.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Education

High School Diploma -

Brandon Sr High
Brandon, FL

Nationally Certified & Licensed Massage Therapist - Massage Therapist - Medical Massage - Deep Tissue

Haines City Technical School
Haines City
01.2000 - 06.2000

Skills

Proficient in Microsoft office

Expert time management

Confidentiality and discretion

AP/AR proficiency

Accounting skills

Presentation development

Excellent interpersonal skills

Spreadsheet development

Database management

Detail-oriented approach

Report development

Scheduling and calendar management

Meeting planning proficiency

Office administration

Critical thinking

Patient care advocacy

Account management

Purchase orders organization

Complex Problem-solving

Customer service

Active listening

Data entry

Proficient in multiple software pgms

Microsoft Excel

Conflict resolution

Computer proficiency

Product knowledge

Order processing

Live chat support

Reading comprehension

Inbound customer service

Multitasking and organization

Adaptability and flexibility

Verbal and written communication

Empathy and patience

Time management

CRM software

Database research

EDI

Promotional support

Customer account management

Administrative and office support

Order documentation

Home care support

Report generation

Deduction Cl

Awards

2015 – REGIONAL MANAGER FOR ONE OF MY CLIENTS, ADVISED MY COMPANY THAT IN15 YEARS THEY HAD NEVER HAD A $0 .00 BALANCE FOR OPEN DEDUCTIONS. OUR OFFICE IN TAMPA AND MYSELF WERE CONGRATULATED FOR A JOB WELL DONE.

DETAIL

  • Supported Business Manager
  • Contracts, Price Changes, Promotion Entry
  • Trade planning & Deduction clearing
  • Reports as needed.
  • Multiple trade planning software pro
  • Order entry, Customer Service, Inv Reconciliation
  • Resolve deductions, Request repays.
  • Assist Vendors with EDI or unexplained deductions.
  • Data Base Maintenance, AR/AP

LEADERSHIP SKILLS

I was a Team Lead for CROSSMARK, also an office Manager prior to transferring to the Trade Specialist position

Timeline

Financial Administrative Assistant

Advantage Sales & Marketing
08.2022 - 05.2023

Senior Administrative Assistant

SELL ETHICS
05.2019 - 08.2022

Assistant Business Manager/Consierge Coordinator

Alliance Sales & Marketing
06.2016 - 05.2019

Nationally Certified & Licensed Massage Therapist - Massage Therapist - Medical Massage - Deep Tissue

Haines City Technical School
01.2000 - 06.2000

Trade Specialist/Senior Administrative Assit/Customer Service

CROSSMARK/Formerly SALESMARK/ DUILIN
04.1992 - 06.2016

High School Diploma -

Brandon Sr High
CINDY BRYANAccount Specialist/Customer Service