Summary
Work History
Education
Skills
Timeline
Generic

Cynthia Buma

Longview,Washington

Summary

Dynamic customer service professional with proven expertise at Walgreens, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Skilled in data entry and CRM, contributing to improved customer satisfaction and operational efficiency. Committed to fostering positive customer relationships in high-pressure environments.

Work History

Customer Service Representative

Walgreens
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Garbage Collector

Valet Living
  • Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.
  • Decreased litter accumulation in public spaces with consistent daily garbage collection routines.
  • Collected and gathered garbage from buildings, businesses and other facilities 5 days per week.
  • Enhanced community cleanliness by efficiently collecting and disposing of waste materials.

Customer Service Representative

Geneva Woods Pharmacy A CVS Health
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Associate of Arts - Accounting

Clark College
Vancouver, WA

Associate of Arts - Health Administration

Western Business College
Vancouver, WA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Order processing
  • Paperwork processing
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Walgreens

Garbage Collector

Valet Living

Customer Service Representative

Geneva Woods Pharmacy A CVS Health

Associate of Arts - Accounting

Clark College

Associate of Arts - Health Administration

Western Business College

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