Cindy Burczyk
Hickory Hills,IL
Summary
Energetic management professional with 26 years of experience in business management, finance, and sales. Consistently met company goals through dedication and organized practices. Thrives under pressure and excels in adapting to new situations and challenges. Always strives to enhance the organizational brand. Strength lies in troubleshooting problems and building successful solutions through strategic planning aligned with objectives. Actively collaborates across the organization to develop comprehensive business plans and foster partnerships that drive collective results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Vice President Financial Center Manager
Bank of America, N.A.
10.2017 - Current
- Set strategic change when needed, to meet organizational objectives and communicate organizational visions and implement continuously in changing banking environment
- Collaborate and communicate with other business identities, implementation of sales, services, in order to develop business plan for financial center
- Analyzed market and local community to integrate strategic concepts to create competitive and compelling action plans
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Facilitated Relationship Managers and Relationship Bankers skill builders to train, coach, and develop employees to grow within company by developing skills, to increase effectiveness and performance of employees in the Market
- Cross-trained existing employees to maximize team agility and performance leading to multiple promotions from within
- Recruited and hired talent for Relationship Banker role for market and managed branch offices by mentoring and cross-training new leadership as part of succession planning
- Manage all HR functions, counseling and corrective action, benefits administration, payroll, employee terminations, etc
- In the absence of upper management lead and directed 13 financial institutions
- Create and schedule Operation Management Process inspections monthly for 13 financial institutions to certify operational risks and create actions plans to remediate
- Facilitated financial literacy courses through Better Money Habits to establish relationships outside financial institution to create impact in community
- Delivered strong financial performance by executing prudent risk management strategies throughout all aspects of business operations.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Assistant Vice President Branch Manager
TCF National Bank
02.1998 - 09.2017
- Improved profitability through sales, forecasting, and negotiation; decreased expenses by analyzing and creating strategic plan utilizing income statement
- Oversaw application process for home equity and home purchases and established stable book of business
- Directed a team of 15 and maximized revenues by training and coaching
- Encouraged employee development and promoted management staff from within
- Result driven and consistently provided accountability for results, customer service expectations, decisiveness, problem solving, and technical capability
- Evaluated report data to proactively adjust and enhance operations
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Designated Mentor for new leaders to enter a management trainee program and develop them for a successful career in the company
- Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
- Cultivated strong partnerships with community organizations, enhancing the bank''s reputation and visibility within the community.
- Conducted thorough audits of branch operations to identify areas for improvement and implement corrective actions accordingly.
- Enhanced branch performance by implementing strategic initiatives and effective management practices.
- Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
Education
Bachelor of Science - Management
Skills
- Relationship Building and Management
- Strong Problem Solving
- Strategic Planning
- Decision Making Skills
- Risk Management
- Team Leadership
- Training and mentoring
- Performance monitoring
Certification
NMLS # 1212897, 06/01/15- 09/30/17
Accomplishments
- 2020 Valiant Award Winner
- 2021 Completion of the Region Leadership Development Program
- 2022-2024 Better Money Habits Champion
- 2023-2024 FCM Advisory Council
- 2023-2024 FCM Executive Council
- 2024 Completion of Market Leadership Development Program
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Vice President Financial Center Manager - Bank of America, N.A.
10.2017 - Current
Assistant Vice President Branch Manager - TCF National Bank
02.1998 - 09.2017
California Coast University - Bachelor of Science, Management
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