Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Butts

McCalla,AL

Summary

Dynamic customer service professional with extensive experience at US Pipe & Foundry, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective problem resolution. Recognized for exceeding performance metrics and training new hires, ensuring a high standard of service delivery.

Skilled in relationship building.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

US Pipe & Foundry
04.2013 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer issues
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Built relationships with customers.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information. Guided customers to company website for answers to many of their questions
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery including logistics, scheduling, purchasing, outside sales, and regional director.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices. Wrote Best Practices Manual.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Backed up other customer service employees.
  • Checked orders ensuring order accuracy of both my orders and other employees orders.
  • Set up and scheduled loads to be shipped by ensuring that the customer is ready for their shipments and pushing the ship date out if they are not.
  • Kept a clean backlog
  • Ensured that there is sufficient inventory prior to scheduling loads for shipment and speaking with scheduling to determine the revised ship date.

Shipping Clerk

US PIPE & FOUNDRY
08.2011 - 10.2012
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to to determine accurate ship dates and provided timely updates to customer service on shipping issues.
  • Set up loads to be shipped and distributed paperwork to shipping supervisor.

Shipping Clerk

COMMAND ALKON
10.2007 - 01.2009
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Shipping Clerk

Infinity Insurance
05.1999 - 09.2007
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Entered claims files into record keeping system using scanner
  • Pulled files for Claims department as needed for review
  • Pulled customer orders for manuals, rate compact discs and paper forms for insurance applications per customer requests
  • Shipped supplies to agents in a timely manner to increase customer satisfaction.
  • Notified Printing department when manuals and other supplies were getting low.

Education

Advanced Business

Minor Christian
Minor, AL
05-1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Problem Resolution

Timeline

Customer Service Representative

US Pipe & Foundry
04.2013 - Current

Shipping Clerk

US PIPE & FOUNDRY
08.2011 - 10.2012

Shipping Clerk

COMMAND ALKON
10.2007 - 01.2009

Shipping Clerk

Infinity Insurance
05.1999 - 09.2007

Advanced Business

Minor Christian

Similar Profiles

CREATE PROFILE