Cindy Byers
Converse,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Family Caregiver for Mom, Husband and Sister
Self
Converse, TX
01.2012 - 01.2024
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Transported family members to medical appointments and other errands as needed.
- Organized medications for family members and administered them according to directions.
Customer Service Representative
Prescription Solutions
Universal City, TX
03.2010 - 11.2011
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Citibank/ West Corp.
Universal City, TX
09.2007 - 12.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Office Manager
TurboPurl Enterprises
San Antonio, TX
03.2006 - 08.2007
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
FEMA Disaster Housing Inspector
FEMA
New Orleans, LA
08.2005 - 12.2005
- Conducted detailed inspections of disaster-affected homes to assess damage and determine eligibility for assistance.
- Advised homeowners on proper maintenance techniques to reduce risk of future damages.
- Organized, maintained, and updated records of all inspection data.
Rural Mail Carrier
Leon Valley USPS
Leon Valley, TX
10.2003 - 08.2005
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Delivered various types of mail on routes according to strict timelines.
Independent Insurance Adjuster
FEMA
Pensacola, FL
01.2003 - 05.2003
- Conducted thorough investigations of insurance claims, including interviews with claimants and witnesses.
- Maintained accurate records of all claim-related activities throughout the investigation process.
- Investigated fraudulent activity in order to identify suspicious patterns or behaviors among claimants.
Property Claims Adjuster
STTI of Texas
Converse, TX
12.1995 - 01.2003
- Investigated property damage claims to determine coverage and liability.
- Conducted field investigations, interviews, inspections, and surveys.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Investigated properties, classified damages and created estimates outlining repair costs.
Customer Service Representative
H&H Office Supply
San Antonio, TX
11.1990 - 12.1995
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Skills
- Microsoft Office expertise
- Microsoft Outlook
- Project management abilities
- Microsoft Excel
- De-Escalation Techniques
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Account updating
- Appointment Scheduling
- Data Entry
Certification
- Certified Disaster Housing Inspector
- Certified National Flood Adjuster
- Licensed Property/Casualty Adjuster
References
References available upon request.
Timeline
Family Caregiver for Mom, Husband and Sister
Self
01.2012 - 01.2024
Customer Service Representative
Prescription Solutions
03.2010 - 11.2011
Customer Service Representative
Citibank/ West Corp.
09.2007 - 12.2009
Office Manager
TurboPurl Enterprises
03.2006 - 08.2007
FEMA Disaster Housing Inspector
FEMA
08.2005 - 12.2005
Rural Mail Carrier
Leon Valley USPS
10.2003 - 08.2005
Independent Insurance Adjuster
FEMA
01.2003 - 05.2003
Property Claims Adjuster
STTI of Texas
12.1995 - 01.2003
Customer Service Representative
H&H Office Supply
11.1990 - 12.1995
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