Cindy Cabrera
Miami,FL
Overview
15
15
years of professional experience
Work History
Office Manager
DGP Health And Wellness, Corp
Miami, FL
04.2022 - 09.2022
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Maintained computer and physical filing systems.
Administrative Assistant
Alliance Health Care Network
Miami, FL
06.2019 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Developed and managed accurate and confidential patient records.
- Maintained current and accurate medical records for patients.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Verified insurance coverage to prepare for upcoming patient appointments.
Administrative Assistant
Access Florida Management Services
Miami, FL
06.2016 - 05.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Front Desk Receptionist
Community Case Manager
Miami, FL
07.2015 - 03.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
Jewelry Sales Manager
Ariel's Jewerly
Miami, FL
06.2007 - 07.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Promoted business' development by building and maintaining relationships with new clients.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Completed store opening and closing procedures as per company guidelines.
Education
High School Diploma -
Martin Dihigo
Cienfuegos, Cuba 07.2004
Skills
- Staff Training
- Team Management
- Budgetary Planning
- Departmental Support
- Office Support
- Human Resources Department Processes
- Customer Satisfaction
- Delegation and Supervision
- Computer Proficiency
- Front Desk Operations
Additional Information
Now, I am studying, in the fourth year of the Social Work degree at Ana G Mendez University.
Timeline
Office Manager
DGP Health And Wellness, Corp
04.2022 - 09.2022
Administrative Assistant
Alliance Health Care Network
06.2019 - 04.2022
Administrative Assistant
Access Florida Management Services
06.2016 - 05.2019
Front Desk Receptionist
Community Case Manager
07.2015 - 03.2016
Jewelry Sales Manager
Ariel's Jewerly
06.2007 - 07.2015
High School Diploma -
Martin Dihigo
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