Cindy Calabrese
Jackson,MS
Summary
Organized Administrative Coordinator bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 35 years of experience in leadership and administrative support roles in various industries.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Cashier/Sales Associate Specialist
Lowe's
Jackson, MS
10.2022 - 03.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Helped customers find specific products, answered questions and offered product advice.
OS&D Specialist P/T
Fedex Freight
Richland
03.2021 - 03.2022
- Handled all aspects of customer issues with overages, shortages, and damages
- From tracking down missing freight, identifying unmarked freight, to obtaining disposition for damaged freight
- Worked closely with shippers and consignees to resolve these issues
- As well, assisted in all phases of administrative support
- Setting appointments, billing, pick up calls, reconsignments and ETA and delivery inquiries.
Freight Inspector
Fedex Freight
Richland
08.2016 - 02.2021
- Inspect and investigate shipment characteristics to validate accurate application of all FedEx Freight rules and regulations, and the National Motor Freight Classification (NMFC) applications, for recovery of revenue
- Personally recovered over 6MM
- Review computer reports for shipment(s), identify and inspect specific commodities to ensure NMFC compliance
- Support freight analysis process by reviewing dimensional scan data and making revenue determination correction(s), as needed
- Communicate implementation of all Freight Analysis related processes at service centers
- Participate in office, operations, sales, dock, and driver pre-shift meetings to communicate all updates/developments in the Freight Analysis process
- Develop positive relationships and promote high morale with all employees
- Assist regional and district leadership as needed.
Billing Clerk P/T
Fedex Freight
Richland
05.2015 - 07.2016
- Process Bill of Ladings for outgoing shipments
- Log in daily delivery receipts and vehicle inspections
- Assist in the research and resolution of over, short, or damaged freight shipments
- Schedule delivery appointments
- Constant interaction with shippers, consignees, and other service centers
- Perform quarterly audit for corporate - assessing local office procedure compliance.
Project Coordinator
Mastec Network Solutions FNA Westower
Richland
02.2011 - 03.2015
- Invoicing clients at project intervals
- Coding project numbers to payable invoices and obtaining Project Managers' signature
- Prepared payroll for 140 employees based on daily timesheets for upload to home office
- Verifying proper project numbers assigned and per diem where applicable
- Processed contract employee timesheets - and approving for payment
- Processing new applications, scheduling drug screens, and ordering background checks
- Processing new hire paperwork, scheduling MDOT medical exam, and brief orientation
- Supervised 1 other employee for payroll, new applications, and new hires
- Maintain inventory and the distribution of all electronic devices, including laptops, cell phones, mifis, printers, cameras, label makers and other accessories
- Created an Access database to keep track of inventory of equipment signed out to employees, as we grew 4 times our size in less than a year
- Provided troubleshooting, resolution, and training on all electronic equipment
- Maintained the ATT cell phone/mifi account
- Ordering, upgrading, repairing, and reassigning
- Made airline, train, and hotel arrangements for new construction employees
- Scheduled and coordinated various training sessions at local hotels
- Training new hire administrative staff on various processes and procedures
- Ordered and maintained office supplies, laptops, and peripherals.
Special Projects Coordinator
Mississippi Business Journal
Jackson
06.2004 - 08.2008
- Designed and scheduled in-house advertising to promote upcoming events and publications
- Processed, proofed, and scheduled advertising orders for weekly paper and special publications
- Assisted in event planning, promotion, and implementation
- Designed, implemented, and maintained various databases for volunteer development, event attendees, past award recipients and applicants, etc
- Heavy phone contact with clients and sponsors regarding their advertising needs
- Communicated with sponsors to ensure all sponsorship perks were fulfilled in a timely manner
- Handled mass mailings for upcoming events from design of content, document production, collating final packets
- Client invoicing and collections
- Worked with sponsors, attendees, award winners, vendors and volunteers to coordinate particular events, including the 2 day MBJ Business & Technology Expo.
System Analyst
SunTrust Banks, Inc.
Sarasota, FL
11.1997 - 10.2001
- Provided PC software and hardware installation, support, and training for users, onsite and remotely
- Ongoing programming of commercial/consumer lending software in response to new federal regulations and executive directives
- Implemented and refined management information systems, administrative policies, and operational procedures
- Supervised data processing staff in the production of mortgage loan documents.
Client Tech Support
SunTrust Banks, Inc.
Atlanta, GA
10.1991 - 11.1997
- Provided PC software and hardware installation, support, and training for users, onsite and remotely
- Ongoing programming of commercial/consumer lending software in response to new federal regulations and executive directives
- Implemented and refined management information systems, administrative policies, and operational procedures
- Supervised data processing staff in the production of mortgage loan documents.
Loan Processing Supervisor
SunTrust Banks, Inc.
Atlanta, GA
06.1988 - 10.1991
- Provided PC software and hardware installation, support, and training for users, onsite and remotely
- Ongoing programming of commercial/consumer lending software in response to new federal regulations and executive directives
- Implemented and refined management information systems, administrative policies, and operational procedures
- Supervised data processing staff in the production of mortgage loan documents.
Loan Processor
SunTrust Banks, Inc.
Atlanta, GA
03.1986 - 06.1988
- Provided PC software and hardware installation, support, and training for users, onsite and remotely
- Ongoing programming of commercial/consumer lending software in response to new federal regulations and executive directives
- Implemented and refined management information systems, administrative policies, and operational procedures
- Supervised data processing staff in the production of mortgage loan documents.
Skills
- 35 years of experience in employee supervision, customer service and office support
- Strong organizational and communication skills that leverage the ability to provide excellent customer service and manage projects while ensuring quality
- Highly organized and detail oriented
- Advanced experience with Microsoft suite of products, and many other commercial and financial software products
- Advanced analytical and diagnostic skills
- Excellent oral and written communication skills
- Decisive and eager to take the initiative
- Problem Solver
Timeline
Cashier/Sales Associate Specialist
Lowe's
10.2022 - 03.2024
OS&D Specialist P/T
Fedex Freight
03.2021 - 03.2022
Freight Inspector
Fedex Freight
08.2016 - 02.2021
Billing Clerk P/T
Fedex Freight
05.2015 - 07.2016
Project Coordinator
Mastec Network Solutions FNA Westower
02.2011 - 03.2015
Special Projects Coordinator
Mississippi Business Journal
06.2004 - 08.2008
System Analyst
SunTrust Banks, Inc.
11.1997 - 10.2001
Client Tech Support
SunTrust Banks, Inc.
10.1991 - 11.1997
Loan Processing Supervisor
SunTrust Banks, Inc.
06.1988 - 10.1991
Loan Processor
SunTrust Banks, Inc.
03.1986 - 06.1988
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