ACT
Cindy Carlson Davis
Operations Manager
Anchorage,Alaska
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Procurement specialist with contract implementation skills. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Waiver project specialist
ESD
Olympia, WA
07.2023 - 04.2024
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
6 Claim Center Supervisor
UIS, ESD
08.2020 - 02.2022
- Coach and mentor a team of 20 Intake agents
- Ensure agents assist claimants and identify specific issues
- Monitor performance and productivity in for claims center to ensure high quality customer service
- Foster and maintain professional relationships within agency divisions and offices
- Combine law and policy with processes and procedures for UI claimants.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and maintained courteous and effective working relationships
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Trained team members on new hotel services and products to support promotional efforts
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
LOM Operations Manager
Vacasa
08.2017 - 08.2020
- Manage field operations for Vacation homes in Westport WA and Gray land WA
- Profit driven, process oriented
- Managed housekeeping staff of up to 14 people
- Guest relations, maintenance and vendor relations
- Improved housekeeping process for peak season, raised metrics and NPS scores
- Monthly credit card and budget audits kept abreast of local state and county ordinance compliance
- Provided guests with local customer service and processed payroll for staff.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers
Guest Services Manager
The Westmark
04.2018 - 08.2018
- Referred guests to local restaurants and recommended attractions in the area
- Reservations and blocking for Holland America, Grayline and Princess
- Managed a team of 18 front desk agents and helped them to resolve issues that arose during their shifts
- Revised training program for seasonal employees
- Supervised the daily operations of a 200-room hotel with a staff of 85 employees
- Held employees accountable to fulfill their required duties and tasks during their respective shifts.
Manager Front Office
Talkeetna Alaskan Lodge
04.2017 - 10.2017
- Managed all aspects of front desk
- Guest satisfaction, room blocking for individuals and groups
- Housekeeping and bell staff liaison
- Hired, trained and scheduled 14 front desk employees
- Revised training for seasonal front desk staff.
- Prepared agendas and took notes at meetings to archive proceedings
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
Front Office Manager
Choice Hotels
05.2014 - 12.2016
- Managed front desk
- Daily deposits and financials
- Hired trained and scheduled, front desk and shuttle drivers
- Ordered breakfast supplies, monitored maintenance and housekeeping schedules and supply orders
- Night audit reconciliation
- Monthly and year end ledger and audit.
- Standardized office structures and processes to promote collaboration and increased performance
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
General Manager
Alaska Auto Techs
04.2004 - 08.2014
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Education
Master's - Business Administration
UAF
Fairbanks, AK06.2017
BBA - Business Administration And Management
University of Alaska Anchorage
Anchorage, AK06.2015
Skills
- Staff Training
- Investigation Tactics
- Team Management
- Report Preparation and Analysis
- Customer Needs Assessment
- Innovative
- Time management
- Efficient and Detail-Oriented
- Leadership and Change Management
- Human Resources Oversight
- Problem Anticipation and Resolution
- Applicant Tracking Systems
- Interviewing and Prescreening
- Contract Amendments
- Commodity Management
- Vendor Negotiations
- Contract Implementation
Certification
- Customer experience Training - 2008
- Project management Training - 2010-2011
- AccountingTraining - 2004-2007
Accomplishments
- Won ' bi annual contest" for most productive salesperson.
- Saved the company 28 percent by aggressively negotiating with suppliers.
- Supervised team of 45 staff members.
- Reduced operational expenses by 22% by streamlining branch operations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American hotel and lodging association. (AHLA)
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork from home option401k matchPaid time offPaid sick leaveWork-life balanceTeam Building / Company RetreatsQuote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Software
Quickbooks
Teams
Slack
Onelogin
Microsoft Office
Liveagent
Innroad
Cloudbeds
Various company specific software programs
Languages
Spanish
Elementary (A2)
Interests
Travel
Reading
Volunteering
Photography
Timeline
Waiver project specialist
ESD
07.2023 - 04.2024
6 Claim Center Supervisor
UIS, ESD
08.2020 - 02.2022
Guest Services Manager
The Westmark
04.2018 - 08.2018
LOM Operations Manager
Vacasa
08.2017 - 08.2020
Manager Front Office
Talkeetna Alaskan Lodge
04.2017 - 10.2017
Front Office Manager
Choice Hotels
05.2014 - 12.2016
General Manager
Alaska Auto Techs
04.2004 - 08.2014
Master's - Business Administration
UAF
BBA - Business Administration And Management
University of Alaska Anchorage
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