Cindy Carter
Flint,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Leader
Big Lots
Flint, MI
08.2021 - 09.2022
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved concerns with products or services to help with retention and drive sales.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Cashier
Big Lots
Flint, MI
11.2016 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 30 pounds or more at once and used forklift to move heavier loads.
- Conducted inventory counts by adding each item in stock and documenting weekly.
- Learned merchandising and HBC department lead position and provided backup at key times.
Merchandise Associate
Five Below
Flint, MI
11.2016 - 01.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Created attractive displays to promote items.
- Updated signage and price tags to reflect current sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Used pallet jacks to move and position merchandise.
- Rotated manufacturer products.
- Operated cardboard balers, forklifts and trash compactors safely.
- Educated employees on new merchandise during seasonal workshops.
Transportation Aide
Grand Blanc Schools
Grand Blanc, MI
08.2007 - 11.2016
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Kept student personal and medical information in strictest confidence.
- Maintained clean, tidy and obstruction-free bus interior.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Helped load and unload disabled and non-ambulatory passengers.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Taught and modeled safe bus riding practices to students.
Education
High School Diploma -
Carman Ainsworth High School
Flint, MI06.2004
Skills
- Data Entry and Maintenance
- Product Location
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Inventory Control Processes
- Maintaining Clean Work Areas
- Stocking and Replenishing
- POS Systems and Ordering Platforms
- Corporate Processes and Procedures
- Customer Service Excellence
- Order and Refund Processing
- Upbeat and Positive Personality
Timeline
Customer Service Leader
Big Lots
08.2021 - 09.2022
Cashier
Big Lots
11.2016 - 09.2022
Merchandise Associate
Five Below
11.2016 - 01.2020
Transportation Aide
Grand Blanc Schools
08.2007 - 11.2016
High School Diploma -
Carman Ainsworth High School
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