Cindy Casteen
Portsmouth ,VA
Summary
Dynamic facilities and operations leader with a proven track record at Chartway Credit Union, enhancing operational efficiency and driving cost savings. Expert in project management and budget oversight, fostering high-performing teams through mentorship and collaboration. Achieved significant improvements in service delivery and facility performance while maintaining compliance and safety standards.
Overview
22
22
years of professional experience
Work History
Director of Facilities
Chartway Credit Union
04.2016 - Current
- Directed facility operations, ensuring compliance with safety regulations and industry standards.
- Developed and implemented maintenance strategies to optimize building performance and longevity.
- Led cross-functional teams in executing facility improvement projects, enhancing operational efficiency.
- Managed vendor relationships, negotiating contracts for services and overseeing contract compliance.
- Established preventive maintenance programs to reduce downtime and extend asset life cycles.
- Oversaw budget planning for facility operations, aligning resources with organizational goals.
- Negotiated favorable contracts with vendors, resulting in significant cost savings for the organization.
- Improved response times by creating an efficient work order system for tracking and prioritizing maintenance requests.
- Coordinated large-scale renovation projects, minimizing disruption to business operations while maximizing aesthetic improvements.
- Collaborated with architects, engineers, contractors, and project managers to optimize building functionality during new construction projects.
- Managed multi-million-dollar budgets, ensuring fiscal responsibility and optimal resource allocation.
- Enhanced facility efficiency by implementing cost-saving measures and streamlining operations.
- Maintained facility grounds, equipment, and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
Director of Operations
Chartway Credit Union
03.2011 - 04.2016
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams in implementing strategic initiatives that improved service delivery.
- Developed and monitored key performance indicators to drive accountability across departments.
- Mentored team leaders to foster professional development and improve team dynamics.
- Cultivated strong relationships with stakeholders to support organizational goals and initiatives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Established and monitored quality assurance standards to achieve operational excellence.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Assisted in recruiting, hiring and training of team members.
Director of Retail Administration
Chartway Credit Union
03.2003 - 03.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Developed and executed sales strategies to enhance revenue growth across multiple retail branch locations.
- Mentored sales staff, fostering a culture of accountability and professional growth within the team.
- Fostered a positive work environment that empowered employees, resulting in high levels of staff engagement and retention.
- Actively solicited new business and serviced existing accounts for commercial and consumer business. Resolved consumer complaints in a timely, professional manner and promoted long tern customer relationships.
- Researched and wrote required management reports, including sales results, performance evaluations and reconciling general ledgers.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZNo Degree - Business Administration And Management
Tidewater Community College
Norfolk, VASkills
- Operational efficiency
- Project management
- Building maintenance
- Emergency preparedness
- Security management
- Teamwork and collaboration
- Budget management
- Renovation management
- Leadership skills
- Problem-solving abilities
- Organizational skills
- Property management
Timeline
Director of Facilities
Chartway Credit Union
04.2016 - Current
Director of Operations
Chartway Credit Union
03.2011 - 04.2016
Director of Retail Administration
Chartway Credit Union
03.2003 - 03.2011
No Degree - Business Administration
University of Phoenix
No Degree - Business Administration And Management
Tidewater Community College
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