Open To Work
Cindy Chen
Rancho Cordova,CA
Summary
Dynamic leader with a proven track record in operational management, regulatory compliance, and performance enhancement. Successfully led training programs to elevate workforce capability and developed data driven metrics dashboards, fostering informed decision making and continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager
Verizon
Folsom
01.2024 - Current
- Developed strategic plans to enhance compliance and service improvements.
- Managed complex projects, ensuring alignment with corporate goals and timely delivery.
- Collaborated with stakeholders to identify needs and implement effective solutions, driving operational improvements.
Assistant Operations Manager
Verizon
Folsom
02.2021 - 12.2023
- Coordinated daily operations to enhance workflow efficiency and ensure regulatory compliance.
- Analyzed operational data to identify process improvement areas, driving increased productivity.
- Managed inventory systems to maintain accurate stock levels and availability.
Lead Solutions Specialist
Verizon
Folsom
10.2017 - 01.2021
- Directed initiatives as a subject matter expert, enhancing service delivery and client satisfaction.
- Led leadership development programs, fostering efficiency and promoting professional growth.
- Collaborated on diversity and inclusion initiatives to strengthen team engagement.
Medicaid Subject Matter Expert
Maximus Inc.
Folsom
06.2017 - 10.2017
- Monitored regulatory compliance with HIPAA and Medicaid policies, achieving a 98% compliance rate.
- Provided training and mentorship on policy changes, enhancing team productivity.
- Streamlined Medicaid data entry procedures, improving accuracy rates and minimizing rework.
Medicaid Eligibility Enrollment Analyst
01.2017 - 05.2017
- Processed 50 Medicaid applications daily, improving enrollment accuracy through refined verification processes.
- Developed data-driven frameworks to address backlog cases, ensuring compliance and facilitating operational improvements.
- Collaborated with IT teams to enhance automated eligibility tools, increasing system efficiency.
Client Engagement Advisor
10.2014 - 12.2016
- Analyzed service data to identify gaps, reducing case escalations through refined handling processes.
- Led collaboration with stakeholders to reduce processing delays.
- Delivered education on Medicaid benefits to improve client understanding.
Education
Business Admin -
Consumnes River College
Skills
Certification
- Exercising Leadership: Foundation Principles
- Certified Scrum Master
Additional Qualifications
- Northern California Leader Graduate (2023) for Senior Leadership Excellence
- Winner’s Circle Awardee (2022) for Outstanding Performance
- Expertise in California state regulatory compliance and Medicaid policy
Timeline
Senior Manager
Verizon
01.2024 - Current
Assistant Operations Manager
Verizon
02.2021 - 12.2023
Lead Solutions Specialist
Verizon
10.2017 - 01.2021
Medicaid Subject Matter Expert
Maximus Inc.
06.2017 - 10.2017
Medicaid Eligibility Enrollment Analyst
01.2017 - 05.2017
Client Engagement Advisor
10.2014 - 12.2016
Business Admin -
Consumnes River College