Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Cindy Choun

Pomona,CA

Summary

Dynamic professional with a proven track record at PCV Murcor in operations support and quality control. Adept at enhancing operational efficiency through strategic onboarding and compliance adherence. Strong interpersonal skills foster robust client relationships, while expertise in CRM systems drives successful project outcomes. Committed to delivering exceptional results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Production Assistant 2

PCV Murcor
Pomona, CA
11.2022 - Current
  • Managed day-to-day vendor communications for optimal operational efficiency.
  • Developed and executed strategies for vendor onboarding, training, and performance evaluation.
  • Conducted quality control examinations of appraisals according to established requirements.
  • Maintained compliance with client, regulatory, and investor guidelines.
  • Documented each quality control examination within the system for proper record-keeping.
  • Processed inbound CRM tickets from vendors submitting quotes on orders.
  • Reviewed vendor offerings to ensure alignment with client and company standards.
  • Collaborated with client service managers to address client inquiries and resolve issues.

Business Development Consultant

Stg Auto Group
Montclair, CA
11.2020 - 04.2021
  • Demonstrated excellent writing and communication abilities across various platforms.
  • Cultivated strong rapport with clients through effective interpersonal skills.
  • Executed cold calling, email campaigns, and social media outreach to generate leads.
  • Crafted compelling pitches for emails and social media engagement.
  • Managed time effectively to prioritize tasks and meet deadlines.
  • Utilized sales negotiation skills to close deals successfully.
  • Scheduled appointments with interested parties following campaign outreach.
  • Applied knowledge of CRM systems like Salesforce and HubSpot for efficient sales tracking.

Sales Representative

American Direct Funding
Diamond Bar, CA
01.2020 - 03.2020
  • Cultivated and sustained client relationships to enhance engagement.
  • Conducted outbound calls to prospective customers to generate leads.
  • Scheduled sales appointments with clients to discuss offerings.
  • Executed inbound and outbound cold calling strategies to expand client base.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

Sales Supervisor

Sunglass Hut - Luxottica
Chino Hills, CA
11.2018 - 03.2020
  • Achieved sales and company objectives utilizing Sunglass Hut Experience tool.
  • Adjusted job assignments and schedules based on dynamic business needs and customer demands.
  • Enhanced training programs to boost employee knowledge and promote internal management.
  • Applied leadership and problem-solving skills to maintain team efficiency for daily operations.
  • Introduced team contests and goals to elevate productivity and enhance morale.
  • Managed staffing, performance reviews, coaching, salary development, and budget allocations.
  • Conducted daily check-ins with associates and oversaw operational tasks including damages and mandatory communications.
  • Executed store visuals in alignment with "The Show," ensuring organization of merchandise.

Education

Some College (No Degree) -

Mount Sac Antonio Community College
Walnut

Skills

  • Vendor management
  • Quality control
  • Document management
  • Regulatory compliance
  • CRM systems
  • Project management
  • Telephone customer service
  • Customer care
  • Sales support
  • Administrative support
  • Customer relationship management
  • Multi-tasking skills

Accomplishments

  • Top Sales Associate in Region of Southern California for Sunglass Hut - 2019 & 2020
  • Top 100 Store Supervisor in Region of Southern California for Sunglass Hut - 2020
  • Top Employee for 2nd-4th Quarter of 2022 for PCV MURCOR
  • Top Employee for 1st Quarter of 2022 for PCV MURCOR
  • Top Quality Control Reward Q1-Q4 - 2022-2024 for PCV MURCOR

Languages

English
Native/ Bilingual
Cambodian
Native/ Bilingual

Timeline

Production Assistant 2

PCV Murcor
11.2022 - Current

Business Development Consultant

Stg Auto Group
11.2020 - 04.2021

Sales Representative

American Direct Funding
01.2020 - 03.2020

Sales Supervisor

Sunglass Hut - Luxottica
11.2018 - 03.2020

Some College (No Degree) -

Mount Sac Antonio Community College

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