Cindy Cobbs
Customer Service
GREENSBORO,NC
Summary
Dynamic and achievement-driven professional with a proven track record at Truist Bank, excelling in analytical problem-solving and effective communication. Recognized for enhancing customer satisfaction and streamlining processes, I thrive in collaborative environments and am adept at conflict resolution, consistently delivering exceptional service and support.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Macys Department Store
07.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Operated point-of-sale systems efficiently for accurate transactions and customer service.
- Supported inventory management by restocking merchandise and conducting visual checks.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Truist Technical Support Representative
Truist Bank Call Center
04.2018 - 09.2023
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
Branch Care Advisor
Truist Bank
08.2016 - 04.2018
- Provided personalized guidance to Branch Bankers on financial products and services, enhancing customer satisfaction and retention.
- Assisted Branch Banker with account inquiries and cash drawer integrity, balancing at the end of each shift to prevent discrepancies.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Coordinated with other departments to address and solve complex customer issues.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Trained new representatives and bankers on company policies, products and customer interaction best practices.
Customer Service Representative
Truist Bank Call Center
12.2014 - 08.2016
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Trained new representatives on company policies and customer interaction best practices.
- Monitored performance metrics to ensure adherence to service level agreements and operational standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Master of Science - Pharmacy
Danville Community College
Danville, VA05-2005
Skills
- Collaborative teamwork
- Analytical problem-solving
- Achievement driven
- Effective communication skills
- Availability for varied schedules
- Effective conflict resolution
Timeline
Retail Sales Associate
Macys Department Store
07.2024 - Current
Truist Technical Support Representative
Truist Bank Call Center
04.2018 - 09.2023
Branch Care Advisor
Truist Bank
08.2016 - 04.2018
Customer Service Representative
Truist Bank Call Center
12.2014 - 08.2016
Master of Science - Pharmacy
Danville Community College
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