Cindy Coleman
San Angelo,TX
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Focused on continual self-improvement to professionally represent any company with having a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand while always abiding by the rules.
Overview
7
7
years of professional experience
Work History
CNA
Arbor Terrace Senior Living
San Angelo, TX
01.2021 - 08.2023
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reported changes in patient conditions to registered nurse or physician.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Fraud and Risk Analyst
Sitel Call Center
San Angelo, TX
12.2018 - 01.2020
- Created detailed documentation outlining processes used during investigations into suspected fraudulent activities.
- Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
- Participated in training sessions regarding best practices for detecting, preventing, and investigating fraud.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
- Investigated and reported on potential fraud cases.
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
- Provided technical support in the investigation of suspected fraudulent transactions.
- Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases.
- Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Connected patterns for underlying account associations to discover undetected fraud.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
Cashier
ANGELO SHORTSTOP
San Angelo, TX
05.2016 - 08.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
CENTRAL HIGH SCHOOL
San Angelo, TX12-2018
Some College (No Degree) - Nursing
Howard College San Angelo
San Angelo Skills
- Vital signs monitoring
- Complex Problem-Solving
- Compassionate communication
- Maintaining confidentiality
- Feeding Assistance
- Patient Care
- Condition Monitoring
- Direct Patient Care
- Monitoring fluids
- Electronic Charting
- Medical terminology knowledge
- HIPAA Compliance
- Fraud and anomaly analysis
- Transaction review
- Fraud Detection
- Trained in [Software]
- Telephone and email etiquette
- Proficient in [Software]
- Data Analysis
- Banking operations
- Fraud identification
- Activity monitoring
- Dispute Resolution
- Effective Communication
- Risk level determination
- Account information review
- Fraud patterns
- Verbal and written communication
- Regulatory knowledge
- Drawer balancing
- Payment Collection
- Customer Assistance
- Payment Processing
- Cash Handling
- Customer Service
- ID Verification
- Daily Reporting
- Conflict Resolution
- Cleaning and sanitizing
- Cash Drawer Balancing
- Liquor Law Compliance
- Time management skills
- Credit and cash transactions
- Merchandise Restocking
- Liquor regulations and compliance
- Issue Resolution
- Written and verbal communication
- Money Handling
- Product Recommendations
Timeline
CNA
Arbor Terrace Senior Living
01.2021 - 08.2023
Fraud and Risk Analyst
Sitel Call Center
12.2018 - 01.2020
Cashier
ANGELO SHORTSTOP
05.2016 - 08.2018
High School Diploma -
CENTRAL HIGH SCHOOL
Some College (No Degree) - Nursing
Howard College San Angelo
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