Cindy Connor
McKinney,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Instrumental Technical Project Solutions Manager and Project Manager bringing eight years of experience achieving ambitious goals in a challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines to execute and accomplish short and long-term project goals through monitoring and managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Technical Project Solution Manager
Signature Consultants Assigned To Bank Of America
04.2022 - 12.2023
- Technical Project Solution Manager (TPSM) for the Consumer Small Business and Wealth Management division of Digital Technology for Enterprise Payment Transfers Technology
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Supported end-to-end technology projects for Consumer Small Business and Wealth Management LOB supporting Zelle, ACH Wires, and recurring transfer payments.
- Coordinated project estimates and reviewed and implemented technology architectural designs to solve full-scale agile deployments in lower user acceptance testing and live production environments.
- Responsible for communications of project status to stakeholders and line of business. Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated project teams, dev ops, technology developer architects, application designers, and product owners for financial services and led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Workforce Modernization Program IT Project Lead
Signature Consultants Assigned To Bank Of America
04.2022 - 12.2023
- Developed and implemented strategic project plans to meet the Workforce Modernization Program and strategic business objectives.
- Responsible for driving learning, creating, and generating a collaborative environment to facilitate Agile Methodologies across global technology and standardizing security policies, risk and issue management, governance, resources, and dependency management within a unified agile framework.
- Responsible for driving, managing, leading, and directing the work efforts of resources that were functionally aligned within Global Technology and organizationally aligned as direct reports.
- Coordinated with cross-functional teams to ensure end-to-end integration of various workstreams to deliver the intended Agile transformation and standards for the workforce project solution.
- Managed the project scope, schedule, and timeline; obtained and aligned resources to key project roles; established clearly defined responsibilities and accountabilities; oversight, leading project execution, integration, and implementation; risk management and mitigation planning; readiness and change adoption, stakeholder management; quality assurance, and ensured that all applicable change requirements are satisfied, and acted as the primary point of contact and integration for the project.
AVP PROJECT MANAGEMENT
MR COOPER MORTGAGE
12.2020 - 03.2022
- AVP Project Management for the Origination Center of Excellence
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Aligned organizational objectives with the company mission to increase business growth and integrate work strategies.
- Lead the communication and needs analysis process with the business client to drive the business requirements process to ensure that maximum business value; impact is derived from each project and that each project is the most appropriate utilization of resources and has well defined quantifiable benefits.
- Responsible for the identification of project initiatives, setting, managing project priorities, change control requests and the assignment of resources against the prioritized projects. While driving the adoption and implementation of project and program management methodology and program management coaching.
- Administered performance management of assigned project personnel to include the development and implementation of position accountabilities; goals and performance metrics focusing on the maximization of business value and periodic performance reporting for all PMO personnel.
- Ensured that all project progress reports were accurate and were updated promptly.
- Managed project expenditures within budgeted levels to include the discovery and implementation of efficiency, and effective initiatives to reduce costs within the origination’s operations.
- Provides key stakeholders with a timely assessment of projects, quality, or risk issues with early identification of project issues and risks impacting completion, and changes associated with management of the portfolio.
- Recommends action to analyze issues/risks; guides team to identify issues/risk solutions and provides the project team with resources/support.
IT Project Manager
Apex Systems Assigned To Bank Of America
03.2019 - 10.2020
- Change Management Lead and IT Project Manager – Global Technology and Operations Consumer Business and Wealth Management Mortgage Servicing Platform and Programs Enterprise Transition:
- Change Management Lead that analyzed, managed, and facilitated over 600 mortgage policies and compliance procedures related to borrower correspondence to ensure the Mortgage Processing System (MSP) and Letter Request Management (LRM) requirements were met for customer-facing output and processes.
- Determine a reasonable approach with a commitment to best practices, assisted, or developed solutions dependent on complexity.
- Proposed and implemented system enhancements to improve the performance and reliability of the storage environment.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed and monitored User Acceptance Testing (UAT) by generating, testing, defect identification, triage, retesting, securing business approval, and project reporting of MSP/ LRM deliverables to assist in meeting program requirements for major servicing portfolio transition.
- Completed additional projects, as requested by various VPs of Operations Project Management, surrounding LRM setup and configuration.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ12.2024
No Degree - Architecture
University of Texas At Austin
Austin, TXHigh School Diploma -
Weslaco High School
Weslaco, TX06.1982
Skills
- Advanced problem solving
- Project Leadership
- Technical and Strategic Planning
- Functional and Business Requirements
- Regulatory Compliance
- Risk Mitigation
- Technical Troubleshooting
- Procedural Development and Productivity Improvement
- Stakeholder Relations
- Cross-Functional Collaboration and
- Technology Implementation
- Team Builder and Staff Management
- Performance Evaluations, Coaching, and Counseling
- MS Office, Project, Visio, and SQL
- Agile and Scrum Methodology
- Software Development Lifecycle
- Enterprise Architecture Framework
- Enterprise Payments Technology
Timeline
Technical Project Solution Manager
Signature Consultants Assigned To Bank Of America
04.2022 - 12.2023
Workforce Modernization Program IT Project Lead
Signature Consultants Assigned To Bank Of America
04.2022 - 12.2023
AVP PROJECT MANAGEMENT
MR COOPER MORTGAGE
12.2020 - 03.2022
IT Project Manager
Apex Systems Assigned To Bank Of America
03.2019 - 10.2020
Bachelor of Science - Business Administration And Management
University of Phoenix
No Degree - Architecture
University of Texas At Austin
High School Diploma -
Weslaco High School
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