Angela Constancio
Vicksburg,MS
Summary
Creative Producer offering 4+ years' experience creating impactful, fresh and innovative content. Offers talent for storytelling and capacity to handle technical editing, business operations and team leadership requirements. Successful and taking concepts and producing exceptional products with good understanding of logistics, design and inventory requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Theater Producer
Parkside Playhouse
Vicksburg, MS
02.2019 - Current
- Organized volunteer recruitment efforts for youth programs and managed the training of volunteers.
- Assisted with budget management to ensure financial objectives were met within allocated funds.
- Provided guidance and support to participants in the program to help them reach their goals.
- Provided crisis intervention services when needed, ensuring a safe environment for all involved.
- Responded promptly to inquiries from parents and guardians regarding their child's involvement in the program.
- Served as a positive role model for participants by demonstrating appropriate behavior expectations.
- Monitored participant behavior during activities to ensure safety was maintained at all times.
- Kept program on-track with well-coordinated activity schedules and parent communications.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
E-Commerce Associate
Kroger's Supermarket
Vicksburg, MS
09.2016 - Current
- Assisted customers with product selection, ordering and payment processing via phone and email.
- Updated website content to ensure accuracy of product information.
- Created promotional materials to increase brand awareness and customer engagement.
- Monitored inventory levels and placed orders when necessary.
- Provided technical support for customers with e-commerce related issues.
- Investigated customer complaints and created solutions to resolve them quickly.
- Troubleshooted any operational or technical issues that arose during online transactions.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Entered order details into system and inputted updates accordingly using [Software].
- Drove customer feedback to deliver information to management for corrective action.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Hair Salon Assistant
Shine Salon & Spa
Vicksburg, MS
09.2021 - 06.2022
- Ordered materials, supplies, or equipment needed for providing services.
- Followed safety protocols while performing tasks in the salon.
- Educated clients on proper care instructions for their newly styled hair.
- Suggested additional services that would benefit the customer's needs.
- Greeted customers and provided excellent customer service.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Cleaned and sanitized all salon tools and equipment.
- Provided advice on hair care products to clients.
- Organized the salon by tidying up shelves and displays.
- Set up stations for stylists before their appointments with clients.
- Prepared color formulas as directed by stylists.
- Maintained a clean work environment throughout the day.
- Scheduled client appointments using the computer system.
- Performed basic receptionist duties such as answering phones and taking messages.
- Checked out customers at the end of their visit.
- Stocked shelves with new products when needed.
- Kept track of inventory levels in order to reorder supplies as necessary.
- Processed payments from customers for services rendered.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Provided assistance to other staff members during busy times.
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
- Performed relaxing head and scalp massages for customers.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Worked with hairstylists to perform general treatments such as deep conditioning, Keratin and preparing tools for sewing in extentions.
Cashier
Whataburger
Vicksburg, MS
02.2015 - 08.2015
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Ensured all dishes were prepared according to restaurant standards.
- Bussed, cleared, and reset tables as needed throughout shift.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Cleaned cooking equipment after use according to safety protocols.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Performed opening side work duties including setting up dining area for guests arrival.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
- Conducted daily inventory checks to ensure adequate product was available.
- Checked expiration dates on food products regularly and replaced expired items.
- Prepared food items such as salads, sandwiches, desserts., as needed.
- Operated dishwasher following safety guidelines for cleaning dishes properly.
- Monitored temperature of refrigeration units to ensure proper storage conditions.
- Trained new team members on restaurant policies and procedures.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Cleaned counters and common areas to minimize spread of germs.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected money, made change and counted out register at end of shift.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Applied Science - Cosmetology
Hinds Community College
Raymond, MS05.2021
Skills
- Customer Service
- MS Office
- Problem-Solving
- Order Processing
- Attention to Detail
- Flexible Schedule
- Cost Calculation
- Work Prioritization
- Inventory Oversight and Adjustment
- Filing and Recordkeeping
- Documentation and Reporting
- Quality Assurance
- Payment Collection
- Phone and Email Etiquette
- Relationship Building
- Order Verification
- Order Fulfillment
- Invoice Preparation
- Dependable and Responsible
- Information Collection
- Creative Thinking
- Data Entry
- Issue Resolution
- Transaction Processing
- Account Updating
- Product and Service Recommendations
- Product Inspection
- Quality Inspection
Certification
- Cosmetology License
References
References available upon request.
Timeline
Hair Salon Assistant
Shine Salon & Spa
09.2021 - 06.2022
Youth Theater Producer
Parkside Playhouse
02.2019 - Current
E-Commerce Associate
Kroger's Supermarket
09.2016 - Current
Cashier
Whataburger
02.2015 - 08.2015
Associate of Applied Science - Cosmetology
Hinds Community College