Cindy Cooper
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 17 years of experience managing company reputation with customers/clients. Highly efficient and accurate with strong planning, problem-solving and communication skills. Organized Receptionist and Appointment Setter with 17 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
3
3
years of professional experience
Work History
Office Assistant
Twin State Liqui-Grow
05.2023 - 10.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
Kitchen Dealer Services/Customer Service
Bertch Cabinets
09.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
Heart And Solutions Behavioral Health
01.2021 - 09.2022
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Confirmed appointments, communicated with clients and updated client records.
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- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Responded to inquiries from callers seeking information.
- Greeted incoming clients/patients professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Filled out initial referrals for Mental Health clients, adhering to internal policies while accommodating individual clients needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and took referrals for prospective clients.
- Collected credit card payments from clients and updated account balances.
- Attended all team meetings and kept calendar updated.
- Replied to all emails in timely manner.
Education
High School Diploma - undefined
Louisa-Muscatine High School
Letts, IA1983
Skills
- Appointment scheduling
- Correspondence writing
- Medical terminology
- Following up with patients
- Verifying insurance
- Typing 40 WPM
- Data entry
- Payment collection
- Patient scheduling
- Clear Communication
- Professional Telephone Demeanor
- Visitor and Customer Relations
- Office Supplies and Inventory
- Collecting Intake Information
- Time Management
Team Player
- Positive Attitude and Energetic
- Overcoming Objections
- Professional Relationships
- Client Rapport-Building
- Customer Service
- Computer Proficiency
- Supply Restocking
- Teamwork and Collaboration
- Meeting Support
- Creative Solutions
- Critical Thinking
- Patient Data Privacy
- Clerical Support
- Attention to Detail
- Microsoft Excel
- Microsoft Word
Timeline
Office Assistant
Twin State Liqui-Grow
05.2023 - 10.2023
Kitchen Dealer Services/Customer Service
Bertch Cabinets
09.2022 - 04.2023
Administrative Assistant
Heart And Solutions Behavioral Health
01.2021 - 09.2022
High School Diploma - undefined
Louisa-Muscatine High School
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