Cindy Cortez
Los Angeles,CA
Summary
Dynamic leader with a proven track record at Ottobock Healthcare, adept in business operations management and staff training. Excelled in enhancing customer service and streamlining insurance verification processes. Successfully managed multiple locations, demonstrating exceptional human resources management and telephone etiquette. Achieved significant improvements in efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Regional Administrative Manager
Ottobock Healthcare
01.2018 - 12.2024
- Front office duties
- scheduling patients, checking them in and out. Rooming them
- Verifying insurance and requesting paperwork.
- Pillar Awards
- Managing 3 offices
- Requesting authorizations/referrals
- shipping and receiving packages
- working with worker comp
- responding to grievances and subpoena
Manager
Mickey Fine Pharmacy
10.2013 - 12.2017
- Manging 3 stores
- Ordering OTC Medications, snacks, drinks, gifts, and candles
- learned some pharmacy tech
- cashier duties
- writing refills
- answering the phones, taking food orders
Education
Certification - Medical Assistant
American Career College
CA09-2023
High School Diploma -
University Senior High School
Los Angeles, CA06-2011
Skills
- Staff training and development
- Meeting facilitation
- Human resources management
- Business operations management
- Verifying insurance
- Requesting paperwork
- Requesting authorizations
- Vital Signs
- EKG's
- Injections
- Phlebotomy procedure
- Customer service
- Telephone etiquette
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Regional Administrative Manager
Ottobock Healthcare
01.2018 - 12.2024
Manager
Mickey Fine Pharmacy
10.2013 - 12.2017
Certification - Medical Assistant
American Career College
High School Diploma -
University Senior High School
Similar Profiles
Steven Baard Aarberger Strasse 9BSteven Baard Aarberger Strasse 9B
Affiliate general management and global roles at Ottobock HealthcareAffiliate general management and global roles at Ottobock Healthcare
Cameron MassengaleCameron Massengale
National Sales Manager, Upper Limb at Ottobock HealthcareNational Sales Manager, Upper Limb at Ottobock Healthcare
Darshan ParbhooDarshan Parbhoo
Independent Contractor at Ottobock HealthCareIndependent Contractor at Ottobock HealthCare