Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Cowling

Summary

Motivated and accomplished Outside/Inside Sales and Marketing Representative who offers 15+ years of experience in diverse sales environments, including business to business, business to clients, and retail sales. Exceptional attention to details and outstanding follow-through. Amazing customer service professional in building relationships, negotiating deals and closing sales. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

14
14
years of professional experience

Work History

Executive Assistant

Daniel Financial Group
04.2021 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Displayed absolute discretion in handling confidential information.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.

Senior Sales Associate

Carlton-Bates Company
03.2019 - 02.2021
  • Achieved 266.98% of sales goals, 247.08% in margin dollars, 100% on delivery, and 100% quality.
  • Launched and executed Business Development Project for Southwest Region, leading to 5% increased revenue.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Successfully expanded account base from 80 to more than 150 accounts.

Healthcare Media Sales Specialist

PatientPoint Solutions
05.2018 - 01.2019
  • Partnered with hospitals, clinics, physicians' offices, long-term care facilities to promote better health outcomes, increased provider revenue, and superior patient experience through custom communication channels.
  • Conducts Contract Administration requests, including adds, deletes, and changes accurately.
  • Demonstrated knowledge of PatientPoint Hospital Solution products.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Handled 50 calls per day to address customer inquiries and concerns
  • Participate in management meetings, taking responsibility for sales improvement initiatives and other assigned action items.

Sales Representative

Arkansas Copier Center
07.2017 - 05.2018
  • Worked independently driving top-line revenue selling full Business Service Solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Technical Account Management responsibilities assisting in onboarding new customers
  • Networked with problematic accounts within school districts, which helped to build lasting rapport and boosted revenue opportunities.
  • Managed over 25 calls per day.

Project Manager, Personal Client Services

Sue Pinkerton Family
12.2012 - 05.2017
  • Developed and initiated projects, managed costs, and monitored performance
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
  • Tracked project and contractors' performance closely to quickly intervene in mistakes or delays.
  • Provided compassionate and client-focused care to cultivate well-being.
  • Maintained family schedule and organized appointments.
  • Fostered relationships with contractors to promote positive working relationships.

Insurance Sales Agent

Family Heritage Life Insurance
09.2010 - 11.2012
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Delivered outstanding customer service through spending ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Drove team revenue totals by 3%, bringing in top sales numbers.

Education

Some College (No Degree) - Information Technology

University of Arkansas At Little Rock
Little Rock, AR

Some College (No Degree) - Business

Texarkana College
Texarkana, TX

Skills

  • Friendly, thoughtful and driven
  • Effectively multi-task in challenging situations
  • Excellent Verbal and Written Communication
  • High-performance work ethic
  • Exceptional time management
  • Accomplished in relationship selling
  • Salesforce, Hubspot, Oracle, and Microsoft 365
  • Executive Support
  • Sales expertise

Timeline

Executive Assistant

Daniel Financial Group
04.2021 - Current

Senior Sales Associate

Carlton-Bates Company
03.2019 - 02.2021

Healthcare Media Sales Specialist

PatientPoint Solutions
05.2018 - 01.2019

Sales Representative

Arkansas Copier Center
07.2017 - 05.2018

Project Manager, Personal Client Services

Sue Pinkerton Family
12.2012 - 05.2017

Insurance Sales Agent

Family Heritage Life Insurance
09.2010 - 11.2012

Some College (No Degree) - Information Technology

University of Arkansas At Little Rock

Some College (No Degree) - Business

Texarkana College

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Cindy Cowling