Cindy Daniel
Office Manager/ Medical
Colorado Springs,CO
Summary
. Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Optum Health
12.2024 - Current
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Everside Health
Colorado Springs, Colorado
01.2020 - 05.2024
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Managed office supplies, vendors, organization and upkeep.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Measured patient pulse oximetry.
Medical Assistant/Medical Coordinator
Sunrise Pediatrics
Colorado Springs, Colorado
11.2018 - 01.2020
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Oversaw office records and maintained strict document control.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Medical Office Coordinator
Florida Heart and Lung Institute
Gainesville, FL
08.2017 - 09.2018
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Helped distribute employee notices and mail around the office.
- Obtained signatures for financial documents and internal and external invoices.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
- Created detailed expense reports and requests for capital expenditures.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Organized all new hire, security and temporary paperwork.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Screened all visitors and directed them to the correct employee or office.
- Served as corporate liaison between the finance, IT and marketing departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed office supplies, vendors, organization and upkeep.
- Drafted biweekly time sheets for 25 executives and employees.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Caregiver
Self ( Mother in Law)
Gainesville, Florida
02.2016 - 08.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Division Manager Medical
Southeastern Integrated Medical
Gainesville, Florida
07.2006 - 02.2016
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Led division through period of significant organizational change, maintaining focus and achieving key objectives.
- Implemented customer feedback system that led to noticeable improvement in client satisfaction and loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Arts - Medical Assisting/ Management
City College
Gainesville, FL December 1994
Skills
- Accurate and detailed
- Customer service-oriented
- Excellent communication skills
- Team building
- Works well under pressure
- Flexible
- Deadline-oriented
- Professional and mature
Accomplishments
- Inventory Management - Managed inventory and office budgeting for supplies for 3 busy office of 30 employees.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCompany CultureTimeline
Medical Assistant
Optum Health
12.2024 - Current
Medical Assistant
Everside Health
01.2020 - 05.2024
Medical Assistant/Medical Coordinator
Sunrise Pediatrics
11.2018 - 01.2020
Medical Office Coordinator
Florida Heart and Lung Institute
08.2017 - 09.2018
Caregiver
Self ( Mother in Law)
02.2016 - 08.2017
Division Manager Medical
Southeastern Integrated Medical
07.2006 - 02.2016
Associate of Arts - Medical Assisting/ Management
City College
Similar Profiles
DRAKE BRYANTDRAKE BRYANT
Associate Data Engineer at Optum HealthAssociate Data Engineer at Optum Health
Krista CothronKrista Cothron
Senior Business Analyst at Optum HealthSenior Business Analyst at Optum Health
Tyger McClendon - Scrum MasterTyger McClendon - Scrum Master
Business Intelligence and Epic Cogito Analyst at Optum HealthBusiness Intelligence and Epic Cogito Analyst at Optum Health
Ben ArnoldBen Arnold
Warehouse Worker at Cobb MechanicalWarehouse Worker at Cobb Mechanical
Jeremy CalcoteJeremy Calcote
Director of People and Culture at The PLACEDirector of People and Culture at The PLACE