Summary
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
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Cindy Day

Cindy Day

Statham

Summary

Dynamic and detail-oriented professional with a proven ability to efficiently execute projects in customer-facing environments. Recognized for adaptability, excellent organizational skills, and an approachable demeanor. Eager to contribute to team success and enhance client satisfaction through proactive problem-solving and effective communication.

Work History

Office Administrator

Topline Roofing
06.2024 - Current
  • Appointment scheduling for inspectors ensures efficient workflow using mapping tool.
  • Provided detailed roofing process information to satisfy insurance requirements and city codes.
  • Resolved customer concerns and complaints effectively.
  • Managed customer data entry, updated spreadsheets and prepared and emailed estimates including percentage discounts.

Medical Scheduler

Concierge Contact Center
08.2022 - 06.2024
  • Scheduled appointments for dentists and orthodontists.
  • Multitasking: entering demographics, verified insurance, managed patient complaints and concerns with problem resolution.
  • Utilized multiple software platforms to remotely schedule across multiple offices, ensuring compliance with each doctor’s specific protocols.

Front Desk

AOPI
03.2021 - 08.2022
  • Scheduled appointments for orthotists and prosthetists.
  • Multitasking: enter demographics, verify insurance, scanned documents into patient charts and taking payments, checked patients in and out.
  • Answered & transferred calls, patient support & problem solving.
  • E-mail billing & insurance, mail outpatient letters.

Front Desk

Aero Care DME
02.2021 - 02.2022
  • Schedule appointments for Respiratory Therapist.
  • Order O2 tanks, tubing, CPAP supplies, and other medical equipment within Medicare guidelines and eligibility.
  • Download CPAP compliances, and report to doctor’s offices on mutual patients.
  • Multitasking: e-mailing processors, entering demographics, answering & transferring calls, scanning documents into patient charts.

Optical Sales Associate

America's Best Contacts & Eyeglasses
12.2018 - 01.2021
  • Recommended lens styles and coatings.
  • Obtain insurance authorizations and schedule appointments.
  • Selling, dispensing, and adjusting glasses.

CNA - Certified Nursing Assistant

Comfort Keepers
02.2010 - 11.2018
  • Provide physical support to aid patients perform daily living activities and physical therapy.
  • Record vital signs, blood sugar levels, urinary output as directed by nursing staff.
  • Communicate with patients for social and emotional support.

Education

Certificate in Medication Aid -

Cape Fear College
12.2011

Certificate in Nurse Assistant - undefined

Cape Fear College
Wilmington, NC
12.2010

Certificate in Medical Secretarial Program -

Mohave Community College
Lake Havasu City, Mohave
12.1998

Skills

  • Team-oriented approach
  • Adaptability to changing environments
  • Reception management
  • Integrated EHR and POS experience
  • Patient appointment management
  • Office administration skills
  • Analytical problem solving
  • Effective time management
  • Experienced with Microsoft Office applications
  • Effective multitasking
  • Scheduling and coordination
  • Experienced with Microsoft Word functionalities
  • Patient authorization processing

Certification

  • Substitute Teaching Certification, Cape Fear College of Wilmington NC
  • Nurse Assistant Certification, Cape Fear College of Wilmington NC
  • Medication Aid Certification, Cape Fear College of Wilmington NC
  • CPR Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull Time

Work Location

RemoteOn-SiteHybrid

Important To Me

4-day work weekWork from home optionWork-life balanceCareer advancementFlexible work hoursPersonal development programsCompany Culture

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Cindy Day