Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cindy Dedo

Crimora,VA

Summary

Dynamic Office Manager with a proven track record at Luray DMV Select, excelling in customer service and organizational skills. Enhanced operational efficiency through streamlined processes and effective inventory control. Recognized for building strong relationships and resolving conflicts, ensuring a harmonious workplace while maintaining confidentiality and accuracy in documentation.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Office Manager

Luray Dmv Select
05.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Completed bi-weekly payroll for 3 employees.

Patient Care Technician

DaVita
11.2022 - 04.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Supported needs of 60+ residents under long-term care.

Front Desk Receptionist

Med Express Urgent Care
12.2021 - 01.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.

Senior Generalist

Department of Motor Vehicles
08.2018 - 12.2021
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Organized and maintained supplies to support daily operations.
  • Trained new team members effectively, increasing overall team efficiency.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

School Bus Driver

Augusta County Public Schools
02.2018 - 08.2021
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.

Education

High School Diploma -

Wilson Memorial High School
Fishersville, VA
06-1995

Skills

  • Customer service
  • Organizational skills
  • Office administration
  • Customer relations
  • Data entry
  • Clear oral/written communication
  • Scheduling and calendar management
  • Document management
  • Credit and collections
  • Clerical support
  • Relationship building
  • Mail handling
  • Scheduling
  • Inventory control
  • Supply management
  • Employee training
  • Problem-solving
  • Time management
  • Phone and email etiquette

Accomplishments

Received my CCHT Certification for the state of Virginia.

Timeline

Office Manager

Luray Dmv Select
05.2024 - Current

Patient Care Technician

DaVita
11.2022 - 04.2024

Front Desk Receptionist

Med Express Urgent Care
12.2021 - 01.2023

Senior Generalist

Department of Motor Vehicles
08.2018 - 12.2021

School Bus Driver

Augusta County Public Schools
02.2018 - 08.2021

High School Diploma -

Wilson Memorial High School

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