Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy De Hoyos

Round Rock,TX

Summary

Skilled and diligent content moderator with 4+ years of experience performing content review, tech support and data entry. Skilled in interpersonal engagement, bilingualism and operation of various software. Demonstrates a commitment to maintaining security and operation for a safe platform through effective content review and policy enforcement.

Overview

4
4
years of professional experience

Work History

Tech Support for AISD HQ

GTS Technology Solutions
Austin, TX
07.2023 - Current
  • Provide tech support for school administrators and parents
  • Assisting procurement with transitioning into the new ERP system
  • Guiding admin/faculty members on how to use ERP software system implemented by school district
  • Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
  • Enhanced user experience by addressing and resolving technical issues promptly.

T&S Policy Moderator

Accenture Flex LLC
Austin, TX
01.2021 - 03.2023
  • Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items
  • Regular utilization of language skillset to assist in Spanish-language and Portuguese contexts
  • Understand and remain updated on changing client policies and guidelines
  • Review content for social media platform using various applications to ensure all content is within company standards

Bilingual Front Desk Receptionist

Lone Star Circle of Care for Behavior Health
Round Rock, TX
02.2020 - 11.2020
  • Assisted Director of psychiatry with various tasks, including non-compliant patients and assisting with minor and urgent matters
  • Worked with psychiatrists and therapists to meet all incoming patients needs, smooth check-in processes and maximize satisfaction
  • Greeting, scheduling and confirming appointments using multiline phone, performing data entry in a fast-paced environment.
  • Provide conflict resolution and support to patient grievances to create a positive and safe environment

Education

Diploma - Business Marketing And Finance.

Cedar Ridge HS, Gattis School Rd
Round Rock, TX
03.2017

Skills

  • Content Review
  • Technical Support
  • Customer Support
  • Call center
  • Data entry
  • PC software proficiency
  • Administrative support

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Tech Support for AISD HQ

GTS Technology Solutions
07.2023 - Current

T&S Policy Moderator

Accenture Flex LLC
01.2021 - 03.2023

Bilingual Front Desk Receptionist

Lone Star Circle of Care for Behavior Health
02.2020 - 11.2020

Diploma - Business Marketing And Finance.

Cedar Ridge HS, Gattis School Rd
Cindy De Hoyos
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