Cindy De Hoyos
Round Rock,TX
Summary
Skilled and diligent content moderator with 4+ years of experience performing content review, tech support and data entry. Skilled in interpersonal engagement, bilingualism and operation of various software. Demonstrates a commitment to maintaining security and operation for a safe platform through effective content review and policy enforcement.
Overview
4
4
years of professional experience
Work History
Tech Support for AISD HQ
GTS Technology Solutions
07.2023 - Current
- Provide tech support for school administrators and parents
- Assisting procurement with transitioning into the new ERP system
- Guiding admin/faculty members on how to use ERP software system implemented by school district
- Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
- Enhanced user experience by addressing and resolving technical issues promptly.
T&S Policy Moderator
Accenture Flex LLC
01.2021 - 03.2023
- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items
- Regular utilization of language skillset to assist in Spanish-language and Portuguese contexts
- Understand and remain updated on changing client policies and guidelines
- Review content for social media platform using various applications to ensure all content is within company standards
Bilingual Front Desk Receptionist
Lone Star Circle of Care for Behavior Health
02.2020 - 11.2020
- Assisted Director of psychiatry with various tasks, including non-compliant patients and assisting with minor and urgent matters
- Worked with psychiatrists and therapists to meet all incoming patients needs, smooth check-in processes and maximize satisfaction
- Greeting, scheduling and confirming appointments using multiline phone, performing data entry in a fast-paced environment.
- Provide conflict resolution and support to patient grievances to create a positive and safe environment
Education
Diploma - Business Marketing And Finance.
Cedar Ridge HS, Gattis School Rd
Round Rock, TX03.2017
Skills
- Content Review
- Technical Support
- Customer Support
- Call center
- Data entry
- PC software proficiency
- Administrative support
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Tech Support for AISD HQ
GTS Technology Solutions
07.2023 - Current
T&S Policy Moderator
Accenture Flex LLC
01.2021 - 03.2023
Bilingual Front Desk Receptionist
Lone Star Circle of Care for Behavior Health
02.2020 - 11.2020
Diploma - Business Marketing And Finance.
Cedar Ridge HS, Gattis School Rd
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