Overview
Work History
Education
Certification
Languages
Timeline
Generic

Cindy Delgado

Miami,FL

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Lead

Party City
01.2024 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Recruited and trained new employees.
  • Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.

Operartions Lead

Party City
02.2022 - 01.2024

Omni Lead

Party City
09.2021 - 02.2022
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed and motivated employees to be productive and engaged in work.
  • Learned and adapted quickly to new technology and software applications.

Associate

Party City
10.2020 - 09.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Restocked and organized merchandise.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Increased sales revenue through the effective recommendation of appropriate products to customers.

Education

Associate of Science -

Miami Dade College
Miami, FL
12-2025

High School Diploma -

Hialeah Gardens
06-2021

Certification

  • Microsoft Office Specialist (MOS) Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Lead

Party City
01.2024 - Current

Operartions Lead

Party City
02.2022 - 01.2024

Omni Lead

Party City
09.2021 - 02.2022

Associate

Party City
10.2020 - 09.2021

Associate of Science -

Miami Dade College

High School Diploma -

Hialeah Gardens

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Cindy Delgado