Cindy Delgado
Miami,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Lead
Party City
01.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Oversaw problem resolution to address barriers to operational efficiency.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Recruited and trained new employees.
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
Operartions Lead
Party City
02.2022 - 01.2024
Omni Lead
Party City
09.2021 - 02.2022
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Learned and adapted quickly to new technology and software applications.
Associate
Party City
10.2020 - 09.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Restocked and organized merchandise.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales revenue through the effective recommendation of appropriate products to customers.
Education
Associate of Science -
Miami Dade College
Miami, FL12-2025
High School Diploma -
Hialeah Gardens
06-2021
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Lead
Party City
01.2024 - Current
Operartions Lead
Party City
02.2022 - 01.2024
Omni Lead
Party City
09.2021 - 02.2022
Associate
Party City
10.2020 - 09.2021
Associate of Science -
Miami Dade College
High School Diploma -
Hialeah Gardens