Cindy Dellinger
VIP Customer Service
Grand Rapids,MI
Summary
Outgoing customer service representative with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Tireless team player known for staying poised and calm in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Avflight
Grand Rapids, United States
03.2020 - 06.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created documents to streamline customer service duties
- Resolved account issues to build rapport and relationships with clients.
- Scheduled tenant and transient aircraft arrival/departures daily.
- Responsible for data entry for tenant contracts, monthly accounts payable and receivables.
- Tracked inventory for entire FBO and ensured fulfillment
- Reconciled daily fuel and de-ice sales
- Monitored and reported missed opportunities due to competition
- Communicated closely with line technicians to ensure best service for every aircraft
- Negotiated with local hotels, car rentals and caters for best pricing
- Created, prepared and delivered reports to various departments.
Special Education Paraprofessional
National Heritage Academies
Grand Rapids, MI
08.2015 - 03.2020
- Worked one-on-one with Special Education students with disabilities
- Modified assignments to meet individual needs
- Monitored and assisted with behavioral issues
- Affectively communicate with staff, parents and administration
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Supported teacher in development of individual learning strategies.
- Oversaw class of students in absence of instructor.
Educator
Florida, Rhode Island and Michigan
08.1992 - 06.2003
- Incorporated and maintained a positive, safe environment so students felt comfortable making decisions and reaching their full potential
- Analyzed and modified curriculum to enable students with disabilities to achieve success in the regular education classroom
- Designed detailed learning plans for struggling students based on test, homework and assignment records..
- Built relationships and communicated with parents to provide best learning environment for children.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Composed Individual Education Plans
- Facilitated Special Education referrals
Sales Representative
City Creek Press
01.1998 - 06.2001
- Effectively trained and managed several groups of educators on program that enhanced multiplication retention by 95%
- Facilitated critical support calls and customer issues
- Increased sales in Michigan by 80%
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented brand marketing and sales campaigns.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Bar Manager
Florentines
Kentwood, MI
01.1998 - 01.2000
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Master of Science - Special Education
Grand Valley State University
Bachelor of Science - Special Education- Emotionally Impaired
University of South Florida
Skills
Exceptional organizer
Detailed orientated
InstructorCoordinatorProblem solverInventoryNegotiatorCommunicatorVIP Customer Service Representative
SalesLeaderManagementEfficient muti-tasker
Microsoft Office applications
Self-starter with excellent interpersonal skillsTrainer and mentor
Timeline
Customer Service Supervisor
Avflight
03.2020 - 06.2022
Special Education Paraprofessional
National Heritage Academies
08.2015 - 03.2020
Sales Representative
City Creek Press
01.1998 - 06.2001
Bar Manager
Florentines
01.1998 - 01.2000
Educator
Florida, Rhode Island and Michigan
08.1992 - 06.2003
Master of Science - Special Education
Grand Valley State University
Bachelor of Science - Special Education- Emotionally Impaired
University of South Florida