Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Dellinger

VIP Customer Service
Grand Rapids,MI

Summary

Outgoing customer service representative with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Tireless team player known for staying poised and calm in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Customer Service Supervisor

Avflight
Grand Rapids, United States
03.2020 - 06.2022
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created documents to streamline customer service duties
  • Resolved account issues to build rapport and relationships with clients.
  • Scheduled tenant and transient aircraft arrival/departures daily.
  • Responsible for data entry for tenant contracts, monthly accounts payable and receivables.
  • Tracked inventory for entire FBO and ensured fulfillment
  • Reconciled daily fuel and de-ice sales
  • Monitored and reported missed opportunities due to competition
  • Communicated closely with line technicians to ensure best service for every aircraft
  • Negotiated with local hotels, car rentals and caters for best pricing
  • Created, prepared and delivered reports to various departments.

Special Education Paraprofessional

National Heritage Academies
Grand Rapids, MI
08.2015 - 03.2020
  • Worked one-on-one with Special Education students with disabilities
  • Modified assignments to meet individual needs
  • Monitored and assisted with behavioral issues
  • Affectively communicate with staff, parents and administration
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Supported teacher in development of individual learning strategies.
  • Oversaw class of students in absence of instructor.

Educator

Florida, Rhode Island and Michigan
08.1992 - 06.2003
  • Incorporated and maintained a positive, safe environment so students felt comfortable making decisions and reaching their full potential
  • Analyzed and modified curriculum to enable students with disabilities to achieve success in the regular education classroom
  • Designed detailed learning plans for struggling students based on test, homework and assignment records..
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Composed Individual Education Plans
  • Facilitated Special Education referrals

Sales Representative

City Creek Press
01.1998 - 06.2001
  • Effectively trained and managed several groups of educators on program that enhanced multiplication retention by 95%
  • Facilitated critical support calls and customer issues
  • Increased sales in Michigan by 80%
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented brand marketing and sales campaigns.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Bar Manager

Florentines
Kentwood, MI
01.1998 - 01.2000
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Education

Master of Science - Special Education

Grand Valley State University

Bachelor of Science - Special Education- Emotionally Impaired

University of South Florida

Skills

Exceptional organizer

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Timeline

Customer Service Supervisor

Avflight
03.2020 - 06.2022

Special Education Paraprofessional

National Heritage Academies
08.2015 - 03.2020

Sales Representative

City Creek Press
01.1998 - 06.2001

Bar Manager

Florentines
01.1998 - 01.2000

Educator

Florida, Rhode Island and Michigan
08.1992 - 06.2003

Master of Science - Special Education

Grand Valley State University

Bachelor of Science - Special Education- Emotionally Impaired

University of South Florida

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Cindy DellingerVIP Customer Service