Summary
Overview
Work History
Education
Skills
Timeline
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Cindy DeLong

Cindy DeLong

Lansing,KS

Summary

Driven and detail-oriented Patient Accounts Specialist with a proven track record at Advent Health Shawnee Mission. Excelled in insurance verification and patient financial counseling, enhancing patient satisfaction and streamlining billing processes. Demonstrates exceptional teamwork and communication skills, ensuring efficient patient care and administrative operations.

Overview

22
22
years of professional experience

Work History

Patient Accounts Specialist

Advent Health Shawnee Mission
2019.09 - 2021.01

Patient registration

Verification of medical insurance/pre-authorization

Calculating patient responsibility and collecting payment upfront

Explain patient’s insurance benefits and answer any question patient may have regarding billing and financial responsibility.

Scheduling surgeries

Creating and updating patient charts

Worked closely with physicians’ offices

Keeping patient and waiting family updated as they wait.

Medical Front Office Clerk

Comprehensive Foot and Ankle Centers
2019.02 - 2019.08

Patient registration

Updating or correcting patient personal and medical insurance information.

Explaining intake forms to new patients and entering data.

Processing payments

Managing medical records

Providing information to patients

Maintaining an organized and welcoming environment

Patient Accounts Specialist

Advent Health Shawnee Mission
1999.07 - 2016.09

Patient registration

Verification of medical insurance/pre-authorization

Calculating patient responsibility and collecting payment upfront

Explain patient’s insurance benefits and answer any question patient may have regarding billing and financial responsibility.

Scheduling surgeries

Creating and updating patient charts

Worked closely with physicians’ offices

Keeping patient and waiting family updated as they wait.

Education

Diploma - Medical Business Office

Wyandotte High School
Kansas City, KS
06.1989

Skills

  • HIPAA understanding
  • Medicare and Medicaid knowledge
  • Patient Care
  • Team Collaboration
  • HIPAA Compliance
  • Verbal and written communication
  • Collections experience
  • Insurance Verification
  • Medical Terminology
  • Payment Processing
  • Financial Counseling
  • Insurance collaboration
  • Follow-up skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Updating Customer Accounts
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Payment Scheduling
  • Documentation and Recordkeeping
  • Self Motivation
  • Pleasant Telephone Demeanor

Timeline

Patient Accounts Specialist

Advent Health Shawnee Mission
2019.09 - 2021.01

Medical Front Office Clerk

Comprehensive Foot and Ankle Centers
2019.02 - 2019.08

Patient Accounts Specialist

Advent Health Shawnee Mission
1999.07 - 2016.09

Diploma - Medical Business Office

Wyandotte High School
Cindy DeLong