Cindy Dent
Boynton Beach,FL
Summary
Displaying strong work ethic and skills that build team environment and open communications. My ideal job would challenge, stimulate, and utilize all my acquired skills. While allowing plenty of room for advancement. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills. Detail-oriented and driven with expertise in problem solving and managing daily office functions.
Overview
15
15
years of professional experience
Work History
Executive Administrator Assistant
Federal Engineering & Testing, Inc
02.2022 - 06.2023
- Followed proper accounting and bookkeeping procedures to support audits
- Obtained signatures for financial documents and internal and external invoices
- Made travel arrangements to provide executives seamless and travel policy-approved business trips
- Created newsletters to share company updates and events
- Created PowerPoint presentations used for diverse business needs
- Composed correspondence, reports and meeting notes
- Provided secretarial and office management support while building cooperative working relationships
- Directed customer communication to appropriate department personnel
- Scheduled appointments, meetings and events for management staff
- Inventoried and ordered supplies for office
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Responded effectively to sensitive inquiries or complaints
- Prepared and prioritized calendars and correspondence
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Tracked and submitted employee timesheets to prepare for payroll processing
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Organized both physical and digital files and updated reports to coordinate project materials
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Composed, edited and typed complex memos and reports with job-related software.
PT-Cashier/Pharmacy Clerk
Publix Pharmacy
06.2020 - Current
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
- Re-stocked shelves with prescribed medications and health care products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Front Office Manager
Alexa's Workspaces
06.2019 - 12.2021
- Give excellent customer service, positive attitude, build good relationships with some of thee most
- Prominent Lawyers in Broward County
- That have offices here, I set up virtual clients as well
- Deal with lots of confidential information
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback
- Met budget targets and quality standards by proactively leading team members and monitoring operations
- Orchestrated staff meetings to maintain open communication and quickly address concerns
- Conducted transactions, confirming patient information and processing according to standard protocol
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Created and optimized employee schedules for shift coverage
- Resolved customer inquiries and complaints requiring management-level escalation
- Reviewed completed work to verify consistency, quality and conformance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated work to staff, setting priorities and goals
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Case Manager
Board of County Commissioners
06.2017 - 05.2019
- I am a case manager, that work with clients in Community Action
- Assisting them with their utilities through LIHEAP/CSBG programs and other services within the county
- Conducted community outreach projects in efforts to build a better environment
- Dealing with confidential client information
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Developed trusting relationships with social services, health care providers and governmental agencies
- Assisted individuals with eligibility for available benefits
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases
- Participated in regular team meetings and in-house training sessions to boost group effectiveness
- Maintained up-to-date case records with case activity status
- Adhered to ethical principles and standards to protect clients' confidential information
- Transitioned clients to different providers based on progress or needs
- Established and maintained relationships to meet community needs and avoid service duplication
- Spoke to community groups to explain and interpret purposes, programs and policies
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Manager
Park Inn by Radisson
07.2015 - 07.2016
- Greeted and welcomed all hotel guests with a smile
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
- Managed tasks and responsibilities for front office employees when the team was understaffed
- Oversaw cash and credit card payment transactions at the front desk
- Resolved guest complaints promptly and followed-up to verify restored satisfaction
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Completed financial audits on scheduled basis
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Managed customer complaints and rectified issues to complete satisfaction
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries
- Corrected guest issues promptly with knowledgeable and friendly service
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Managed guest check-in and check-out procedures, reservations and payments
- Provided concierge services for guests
- Conducted transactions, confirming patient information and processing according to standard protocol
- Monitored reservations to track incoming parties and special events
- Created and optimized employee schedules for shift coverage
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Supervisor
Teleperformance
10.2011 - 05.2016
- Give excellent customer service
- Answer and resolve solutions very quickly
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
- Facilitated individual coaching sessions with CSRs to realign productivity goals
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long- term business relationships
- Coordinated with various company teams to offer and implement successful solutions to customer problems
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Answered, screened and processed high volume of calls daily with call management system and web- based communications
- Maintained strong call control and quickly worked through scripts to address problems
- Trained and supervised new employees to promote overall team productivity and consistent service
- Updated customer accounts, addresses and contact information within call management databases
- Developed quality assurance standards and established targets for all staff
- Monitored performance by reviewing relevant reporting data and producing statistical reports
- Set and managed performance benchmarks for call center employees
- Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses
- Determined and formulated policies, procedures and business strategies to meet growth objectives of company
- Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
Medical Billing and Coding Specialist
HIPAA of Hollywood
04.2008 - 08.2011
- Billing/Claims Experienced billing for Family Medicine, Ophthalmology, Dermatology, and Mental Health specialties Ensure claims are entered and submitted with 48 hours of receipt Accurately apply payments to patient accounts Post and reconcile insurance and patient payments
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses
- Maintained current working knowledge of CPT and ICD-9 & 10 coding principles, government regulation, protocols and third-party billing requirements
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes
- Communicated with healthcare personnel, including practitioners to promote accuracy
- Received, organized and maintained all coding and reimbursement periodicals and updates
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Maintained high accuracy rate on daily production of completed reviews
- Maintained positive working relationship with fellow staff and management
- Released information to persons or agencies according to regulations
- Pulled patient records and transferred information to appropriate parties
- Assigned patients to diagnosis-related groups using appropriate computer software
- Set up patient charts and documented information in various company software
- Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow- ups to ensure proper payments were made according to contracts
- Prepared billing statements for patients, ensuring correct diagnostic coding
- Reviewed and verified benefits and eligibility with speed and precision
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Consistently informed patients of financial responsibilities prior to services being rendered.
Education
ASSOCIATE DEGREE - Social Work
Florida Atlantic University
Boca Raton, FLSkills
- Front Office
- Customer Service
- Management
- Microsoft Office
- Counseling
- CPT Coding
- ICD-10
- Administrative experience
- Insurance verification
- EMR Systems
- Accounts Receivable
- Medical Billing/Coding
Timeline
Executive Administrator Assistant
Federal Engineering & Testing, Inc
02.2022 - 06.2023
PT-Cashier/Pharmacy Clerk
Publix Pharmacy
06.2020 - Current
Front Office Manager
Alexa's Workspaces
06.2019 - 12.2021
Case Manager
Board of County Commissioners
06.2017 - 05.2019
Manager
Park Inn by Radisson
07.2015 - 07.2016
Supervisor
Teleperformance
10.2011 - 05.2016
Medical Billing and Coding Specialist
HIPAA of Hollywood
04.2008 - 08.2011
ASSOCIATE DEGREE - Social Work
Florida Atlantic University
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