Cindy De Santis
Lodi,NJ
Summary
Detailed E-Commerce Manager with 4 years of hands-on experience overseeing Amazon retail account. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
E-Commerce Account Manager
Fh Group Int'l
05.2020 - Current
- Managed multiple Amazon retail accounts in the US as well as Direct Imports for Canada, Mexico, Australia and Japan.
- Boosted listing rankings by addressing and resolving account issues efficiently.
- Collaborated with cross-functional teams for successful product launches on e-commerce platforms.
- Streamlined account management processes, improving overall efficiency and effectiveness.
- Identified new business opportunities through networking, marketing and prospective database leads.
- Developed tailored marketing strategies that resulted in improved visibility and conversions.
- Managed promotional campaigns for all accounts, ensuring timely execution and positive results.
- Ensured seamless integration of new products into existing catalogs by working closely with inventory department and merchandisers.
- Oversaw inventory management efforts to maintain optimal stock levels while minimizing carrying costs.
Front End Customer Service Manager
Cedar Market
12.2016 - 04.2020
- Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Implemented new processes for returns and exchanges, simplifying the process for both employees and customers.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Created employee schedules to align coverage with forecasted demands.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front End Department Manager
Fairway Market LLC
05.2008 - 06.2016
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Business Administration And Management
Berkeley College
Little Falls, NJ06.2026
Associate of Science - Business Administration
Bronx Community College of The City University of New York
The Bronx, NY05.2015
Skills
- Competitor Analysis
- Pricing Strategy
- Helium 10
- Promotional Planning
- Product Listing Optimization
- Inventory Management
- Performance Metrics
- Action Planning
- Order Fulfillment
- Customer Service
- Online Advertising
- B to B Sales
- Promotional Sales Events
Languages
Spanish
Native or Bilingual
Timeline
E-Commerce Account Manager
Fh Group Int'l
05.2020 - Current
Front End Customer Service Manager
Cedar Market
12.2016 - 04.2020
Front End Department Manager
Fairway Market LLC
05.2008 - 06.2016
Bachelor of Science - Business Administration And Management
Berkeley College
Associate of Science - Business Administration
Bronx Community College of The City University of New York
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