Cindy J. Dever
Hudson,NH
Summary
- Professional with a proven track record in Client Service Representative Work in Accounts Receivable/Call Center, General Practice Vet Hospital, as well as Emergency Vet Medicine. Highly-qualified and proficient in office settings, and customer relations. Very knowledgeable in medical terminology and services to support and address customer inquiries.
- Detail-oriented with experience coordinating phone calls, and prioritizing customer issues, Committed to delivering exceptional client service and administrative support. Skilled in scheduling, data-entry, and software including Microsoft Office and Outlook; includes Cornerstone, Avimark, and EZVet, and EPIC software.
- Experienced in animal settings and prioritizing emergencies and appointments. Work well independently and as a team player to balance appointment times and triage as needed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Southern New Hampshire Medical Center Phys Therapy
Nashua, New Hampshire
03.2023 - Current
- Check in and out patients
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments with physical therapists.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Greeted and assisted patients with check-in procedures.
Client Account Representative II
Active Healthcare Receivables
Nashua, NH
08.2021 - 03.2023
- Served as second lead to coordinate a small work group
- Maintained progress towards management's assigned tasks
- Processed patient payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted patients as courtesy to review accounts; with avg of 100 calls/day.
- Worked with patient to create debt repayment plan based on current financial condition.
- Entered patient details and notes into system for interdepartmental access and review using EPIC.
Client Service Representative
VetCor, Lockridge Animal Hospital
Manchester, NH
01.2021 - 07.2021
- Worked with customers in fast-paced setting in coordination with team of customer service associates.
- Answered large volume of multi-line phone calls, emails and faxes per day,
- Check in and check out clients and addressing inquiries and questions.
- Very busy general practice with multiple veterinarians and assisted in coordinating appointments, scheduling, and answering veterinarian questions and inquiries about clients' pets.
- Assisted in obtaining medications and prescription foods for clients' pets and during COVID delivering these to clients' cars.
- Pulled and updated client files (worked with paper files) daily for appointments and to update per client phone calls.
- Part of team that closed out practice on daily basis.
Client Service Representative
Animal Medical Center Of New England Emergency
NASHUA, NH
02.2019 - 01.2021
- Build great customer relations by providing top-notch service and detailed order, account and service information.
- Work with customers in demanding urgent setting in coordination with solid team of customer service associates.
- Educated customers about billing, payment processing and support policies and procedures.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Checked in clients in urgent situations with ease and compassion using Cornerstone Program, as well as checked out
- Liaison with Vet Techs and Vets to triage urgent animal situations to get help needed
- Place phone calls, callbacks, faxes, emails, direct phone calls to appropriate areas, schedule appointments, confirm appointments, and numerous as needed tasks
- Open and close Emergency Front Desk with cash in and cash out
Lead Client Service Representative
Handel With Care
Derry, NH
06.2019 - 12.2019
- Worked in smaller general practice vet office as lead receptionist through transition of practice being bought out and new management.
- Was responsible for schedules of CSR's and front office duties to be assigned accordingly. Handled money exchange daily and managed bank deposits, as well as petty cash.
- Answered phones, scheduled appointments, checked patients in and out, cashed out clients. Managed ordering of pet food weekly.
- Met weekly with management and tech supervisor to put plans in action as needed and review practice ongoings and needs and wants.
Nuclear Medicine Cardiology Technologist
Massachusetts General Hospital
Boston, Massachusetts
08.2005 - 08.2018
- Reviewed physicians’ orders to determine patients’ medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Prepared and administered radiopharmaceuticals.
- Educated patients on procedures and helped minimize anxiety when enhancing cooperation.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Took vital signs of patients entering department, entered information into computer EPIC system, and started IVs.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Managed various general office duties such as answering multiple telephone lines, scheduling appointments as needed, and greeted patients entering department and assisted with their paperwork.
- Provided on-call schedule for techs yearly.
Education
Bachelor of Science - Nuclear Medicine
Salem State University
Salem, MA1985
High School Diploma - undefined
Burlington High School
Burlington, MA1980
Skills
- Excellent customer service
- Strong verbal and written communication
- Very strong organization skills
- Solid computer skills to include Microsoft Office and Vet software
- Excellent with multi-phone lines
- Serve well as point person
- Medical Terminology knowledge
- Multiple years of experience in Veterinary/Medical office settings
Certification
License/Certification: NMTCB - Licensed as CNMT by the NMT Cert Board
References
Dale Dennen, Nuclear Medicine Technologist 781-526-5132
Sherry Daigle, Team Lead AHR/BHR, 603-703-4393
Ana Serratos Vela, Aide/PSR 603-820-6579
Emily Close PT, SNHMC Rehab 351-226-0255
Timeline
Patient Service Representative
Southern New Hampshire Medical Center Phys Therapy
03.2023 - Current
Client Account Representative II
Active Healthcare Receivables
08.2021 - 03.2023
Client Service Representative
VetCor, Lockridge Animal Hospital
01.2021 - 07.2021
Lead Client Service Representative
Handel With Care
06.2019 - 12.2019
Client Service Representative
Animal Medical Center Of New England Emergency
02.2019 - 01.2021
Nuclear Medicine Cardiology Technologist
Massachusetts General Hospital
08.2005 - 08.2018
High School Diploma - undefined
Burlington High School
Bachelor of Science - Nuclear Medicine
Salem State University