Cindy Dima
Fountain Hills,AZ
Summary
Training Coordinator well-versed in handling all support functions and managing communication between leadership and new hires. Skilled in identifying areas of focus. Offering 15+ years of related experience and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Coordinator
Mayo Clinic
03.2019 - Current
- Coordinate with department leaders to identify, plan, and address training needs to create training material.
- Create training material, presentations and resources for enhanced learning.
- Schedule and coordinate training sessions.
- Develop and execute strategies to improve training program performance.
- Evaluate success of training programs and recommend improvements to upper management to enhance effectiveness.
- Provide coaching and mentoring to employees.
- Manage all new hires during training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Train and mentor 300+ new personnel every year hired to fulfill various roles.
Patient Appointment Service Specialist
Mayo Clinic
07.2018 - 03.2019
- Manage inbound and outbound calls to schedule and coordinate patient appointments.
- Utilized customer management systems and collaborate with internal departments.
- Resolved customer complaints with empathy, resulting in excellent customer satisfaction.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Oversaw appointment scheduling and itinerary coordination for our patients.
- Trained new hires on appointment scheduling and computer systems.
Finance Specialist/Training Assistant
University Of Phoenix
05.2010 - 03.2018
- Managed over 500 client accounts to ensure proper financing
- Completed time-sensitive reports regarding Title IV federal funding
- Managed inbound and outbound calls
- Responded to incoming emails from students
- Schedule appointments for students in collaboration with other departments
- Utilize customer management systems and collaboration with internal departments to maintain accurate records of client data
- Mentored and trained new hires
- Acted as assistant Supervisor when needed.
Education
High School Diploma -
Division Avenue Senior High School
Levittown, NYBachelor of Science - Healthcare Administration
University of Phoenix
Phoenix12.2025
Skills
- Leadership
- Communication
- Problem Solving
- Time Management
- Interpersonal Skills
- Collaboration
- Decision Making
- Creativity
Certification
Silver Quality Essentials
In Progress
Aspiring Leader Program Certificate
2021
Bronze Quality Essentials Certificate
2019
Timeline
Training Coordinator
Mayo Clinic
03.2019 - Current
Patient Appointment Service Specialist
Mayo Clinic
07.2018 - 03.2019
Finance Specialist/Training Assistant
University Of Phoenix
05.2010 - 03.2018
High School Diploma -
Division Avenue Senior High School
Bachelor of Science - Healthcare Administration
University of Phoenix
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