Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
AccountManager
Cindy Dimeglio

Cindy Dimeglio

Customer Service Agent
Orlando,Fl

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Representative

Hertz
Orlando, FL
06.2021 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded proactively and positively to rapid change.
  • Entered orders into company computer database system.
  • Trained staff on operating procedures and company services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Customer Service Representative

Makotek
Longwood, FL
11.2014 - 03.2019
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

3rd Key Manager, CSR, Cashier

Dollar General Store
Longwood, FL
07.2009 - 07.2014
  • Restocked and organized merchandise in front lanes.
  • Provided primary customer support to internal and external customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Premier Vacations
Longwood, FL
10.2010 - 01.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Associate of Science - EMS

Seminole State College of Florida
Sanford, FL

Skills

  • Verbal and Written Communication
  • Customer Account Management
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Microsoft PowerPoint
  • Microsoft Word
  • Customer Relations
  • Credit Card Payment Processing
  • Order Fulfillment
  • Microsoft Excel
  • Active Listening
  • Order Processing
  • Professional Telephone Demeanor
  • Shipping and Receiving Understanding
  • Order and Refund Processing
  • Process Transactions
  • Issue and Complaint Resolution
  • Typing Proficiency
  • Livechat Messaging
  • Customer Data Confidentiality

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Customer Service Representative

Hertz
06.2021 - 02.2022

Customer Service Representative

Makotek
11.2014 - 03.2019

Customer Service Representative

Premier Vacations
10.2010 - 01.2013

3rd Key Manager, CSR, Cashier

Dollar General Store
07.2009 - 07.2014

Associate of Science - EMS

Seminole State College of Florida

Similar Profiles

CREATE PROFILE
Cindy DimeglioCustomer Service Agent