CINDY DOLAN

Salon Owner/Cosmetologist with excellent organizational, communication and product sales knowledge. Successful at using product knowledge and exceptional customer service skills to increase guest relations and exceed sales goals, with outstanding customer service skills and expertise in anticipating customer needs. In addition, performed receptionist duties1 Great phone skills, booking and confirming appointments. Consulted with clients in person, on the phone, and via e*mail. Handled inventory, as well as retail sales. Cleaning stocking shelves. Cleaned salon and salon laundry. Light book keeping. Nanny- Part time Independent Nanny/Childcare who takes initiative in creating child friendly activities. Maintains an organized schedule with little parental guidance. Retail Sales Associate- who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Hardworking and successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals. SKILLS Excellent phone etiquette Salon order processing Great customer service skills Subtle and effective sales skills Inventory control Customer-oriented Light Book Keeping Self-starter Booking and Confirming appointments Fast learner Clean and Stocking Shelves Proficient in cash management Exceptional organization Organized multi-tasker Attention to detail Friendly and helpful Strong client relations Retail sales Computer literate

• Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Handled guest complaints, maintaining a positive dining experience for all rest.