Summary
Overview
Work History
Education
Skills
Awards Certificates
Qualifications Summary
Affiliations
Timeline
AdministrativeAssistant
Cindy Drake-Collier

Cindy Drake-Collier

Berrien Springs,Michigan

Summary

A professional business woman interested in seeking a full-time position as a Data Entry Specialist (REMOTE). Customer-oriented sales professional with 30 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

25
25
years of professional experience

Work History

Cashier

Meijer, Inc
Stevensville, Michigan
01.2015 - Current
  • Providing excellent customer services to a variety of customers with information on sales and special offers provided by Meijer
  • Assisting other cashiers in training, clean ups, and pricing checking items
  • Verifying picture identification and credit cards when purchasing items that needed age verification for purchase
  • Process groceries and coupons over a scanner, price checking items on sales with department or managers
  • Completing and processing cash, credit cards, gift cards, EBT, rebates and tax exemptions for non-profit organizations
  • Completing training in compliance with state and local regulations and laws yearly
  • Assisting in closing procedures at end of store hours for third shift
  • Provides assistance when needed in other positions in the store as greeter, bagging groceries, cashier at gas station, returning items to lanes and assisting customers in finding items in the store when needed.

Administrative Assistant

Baric Properties, LLC/Baric Harborview
Benton Harbor, Michigan
02.2022 - 09.2023
  • Manage a senior apartment building with 80 units under the property manager and supervisor maintenance
  • Providing customer services to over 80 senior/disable tenants (55 years and older), completing work orders, answering questions concerning leasing applications and/or leasing rules or referring them to the property manager
  • Verifying current income and asset information complete annual re-certification to renew yearly leases on a month–to-month basis
  • Put up flyers, monitor resident’s washer & dryer maintenance on three floors, deliver packages, mail, food and provide services through re-certification to tenants, if necessary
  • Data entry, filing, email, letters, and faxes to tenants, employers, relatives and financial institutions to complete re-certification of tenants
  • Maintaining all records information and data qualify by regulation of Tax Credit of Michigan requirement, inspection of units when tenants were moving out to prepare units to be move in as it can made ready and showing new tenants, prospective unit to move in.
  • Managed database systems containing customer contact information.
  • Responded effectively to sensitive inquiries or complaints.
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Drove customer feedback to deliver information to management for corrective action.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Composed correspondence, reports and meeting notes.
  • Scheduled appointments, meetings and events for management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Maintained accurate department and customer records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Administrative Assistant/Receptionist & HCV/Section 8 Coordinator

Benton Harbor Housing Commission/HOPE VI
Benton Harbor, Michigan
06.2006 - 01.2022
  • Verifying employment, educational status, change in family composition to complete interim and annual re-certifications monthly basis, completing background checks and EIVs in the HUD government database
  • Completing orientations for HCV & project-base program, landlord & property managers for HCV program
  • Completing yearly and special inspections, as needed, interviewing landlords for new and current voucher residents
  • Supervised the work in a governmental office, administrative and customer service to ensure adherence to quality standards, deadlines, and proper procedures, correction errors or problems
  • Implemented government and departmental policies, procedures, and service standards in conjunction with management
  • Completing training in compliance with state and federal regulations and laws yearly
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Checking and corresponding through email and messages daily with landlords and clients
  • Performed a variety of office duties, maintaining record management database systems, performing basic accounting/bookkeeping based on governmental procedures
  • Filed and retrieved company documents, records and reports, open, sort, and distribute incoming correspondence including faxes, making travel arrangements with itineraries for co-workers, when needed
  • Maintaining all records information and data qualify by regulation of Federal Government of HUD/Section 8 requirement by the State of Michigan.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Live-in Health Care Provider

Ruth Woods for the State of Michigan & Home Sweet Home
Berrien Springs, MI
06.1999 - 08.2021
  • Advocated for client to resolve crises, organize support through family members to assist them in understanding information, supporting the client, monitoring, evaluating and presenting client progress to family members
  • Collaborated with other professionals to evaluate patients’ medical and physical condition to assist in client needs
  • Counseled client to help overcome dependencies and adjust to changes in life, entertain, and converse with client to keep her mentally healthy and alert
  • Giving medication daily, providing transportation to and from appointment and setting up appointments when needed
  • Assisting client routine in new location with other family members and staying there until client was synchronized into new living environment
  • Completing training in compliance with state and local regulations and laws yearly.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Substitute Teacher & Paraprofessional

Berrien RESA/EduStaff
Berrien & Cass County, Michigan
11.2002 - 05.2015
  • Teaching educational, vocational, business, elementary and secondary classes
  • Supervised students in classrooms, halls, cafeterias, school yards, gymnasiums, or on field trips and enforcing administration policies and rules
  • Provided extra assistance to students with special needs, such as those with physical and mental disabilities and also tutored and assisted children individually or in small groups to help those complete assignments and to reinforce learning concepts
  • Writing lesson and implementing daily plans and adapt teaching methods and instructional materials to meet students’ varying needs and interest; present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Monitored student progress throughout the day.
  • Ensured that each student had access to appropriate materials and resources.
  • Left notes for head teacher about notable students, events and problems.
  • Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
  • Explained assignments and relayed information from lead teacher.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Tutored students individually and in small groups to help with difficult subjects.
  • Followed established lesson plans to continue learning trajectory.
  • Implemented school policies and procedures in the classroom.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Answered student questions about course concepts.
  • Operated computers or audio-visual aids to supplement class presentations.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Developed creative learning strategies to engage all types of learners.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Administered tests and assessments according to school guidelines.
  • Collaborated with other teachers to ensure student success.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Assisted with classroom management issues when needed.
  • Prepared objectives and outlines for courses of study.
  • Served as a mentor for new substitute teachers when necessary.
  • Took attendance and maintained attendance records during period as substitute.
  • Managed high school classrooms during teacher absences.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Organized classroom activities, games and tasks to enhance interactive learning experience.
  • Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Maintained classroom order and enforced school and class rules.
  • Organized lesson plans and activities for students.
  • Supported special needs students by providing individual instruction as needed.
  • Integrated technology into lessons whenever possible.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Encouraged positive behavior among students through effective communication techniques.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.

Education

Bachelor of Business Administration - Management

Western Michigan University, Haworth College of Business
04.2011

Associate in Business Administration -

Lake Michigan College
05.2007

Associate in Applied Business - Administrative Office Systems

Lake Michigan College
05.1995

Pursued a Bachelor of Science in Accounting -

Andrews University, Chan Shan Hall School of Business
Berrien Springs, MI

Skills

  • Cash Register Operation
  • Certified in 10-Key
  • Meticulous Attention to Detail
  • Data Security
  • Administrative Support Specialist
  • Word Processing
  • Understands Grammar
  • Excellent Communication Skills
  • Customer Service/ Customer Relationship Management
  • Cash Handling
  • Data & Payment Processing & Integrity
  • Critical Thinker
  • Mail Handling
  • Proofreading
  • Collecting Information
  • Verifying Data Accuracy
  • Error Identification
  • Document Preparation & Processing
  • Advanced Clerical Knowledge
  • Maintains Confidentiality
  • Proficient With Security & Personal Data
  • File Management
  • Filing and Data Archiving

Awards Certificates

  • Certificate for Michigan Partners in Policymaking for advocating citizens and family members with disabilities | 2004
  • Certificate of Appreciation in the We Can Ride program 4-H Club | 2002
  • Western Michigan University Haworth College of Business Fall Semester Dean’s List GPA 3.5 | 2010
  • Western Michigan University Haworth College of Business Spring Semester Dean’s List GPA 3.6 | 2011
  • Certificate of Completion for Powerful Tools for Caregivers | 2012
  • GNC Training Certificate of Completion for EduStaff | 2013
  • Housing Quality Standards Certification | 2017
  • Fair Housing Compliance Certification | 2018
  • Admission & Occupancy -Section 504 and Fair Housing Compliance Certification | 2018
  • Dealing with Difficult Coworkers and Employees | 2018

Qualifications Summary

  • Over thirty years of administrative/executive assistant & working experience and skills.
  • Over six years of experience in the housing choice voucher, project-based and year and half in tax credit units.
  • Excellent and effective telephone communicator and public speaker.
  • Self-motivated/starter with excellent organizational skills.
  • Analytical and target orientated.
  • Motivating team and managerial leadership skills.
  • Ability to quickly manage conflicts and make decisions under stressful situations.
  • Innate ability to perform a variety of office tasks while multi-tasking other responsibilities.
  • Self-sufficient to complete a variety of projects alone, when necessary.
  • Excellent business writing skills.
  • Willingness to learn to adapt to ever-changing computer software for greater efficiency in an office environment.
  • Dependable and trustful in handling security and data sensitive materials and/or information on clients.

Affiliations

  • Enjoy attending concerts with Southwest Michigan Symphony Orchestra in Joseph, Michigan and Berrien Springs, Michigan
  • Enjoy plays at Twin Cities Players in Stevensville, Michigan
  • Attend programs at the local Berrien Springs High School at Arts Performance Center - son James Drake sings in the Concert Choir
  • I am member at local Planet Fitness - goal to be more physical fit this week
  • I am member of FlexJobs - actively looking for hybrid or remote job currently.

Timeline

Administrative Assistant

Baric Properties, LLC/Baric Harborview
02.2022 - 09.2023

Cashier

Meijer, Inc
01.2015 - Current

Administrative Assistant/Receptionist & HCV/Section 8 Coordinator

Benton Harbor Housing Commission/HOPE VI
06.2006 - 01.2022

Substitute Teacher & Paraprofessional

Berrien RESA/EduStaff
11.2002 - 05.2015

Live-in Health Care Provider

Ruth Woods for the State of Michigan & Home Sweet Home
06.1999 - 08.2021

Bachelor of Business Administration - Management

Western Michigan University, Haworth College of Business

Associate in Business Administration -

Lake Michigan College

Associate in Applied Business - Administrative Office Systems

Lake Michigan College

Pursued a Bachelor of Science in Accounting -

Andrews University, Chan Shan Hall School of Business

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Cindy Drake-Collier