Cindy Escalante
Somerton,AZ
Summary
Dedicated professional with extensive experience in customer service and administrative support. Recognized for strong communication skills and ability to streamline processes, driving efficiency in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Court Attendant
Yuma Justice Court
Yuma, Arizona
08.2025 - Current
- Outlined specific information and notes on court proceedings.
- Prepared copies of court records to distribute to attorneys, judges and litigants.
- Filed completed transcripts with proper parties.
- Maintained courtroom order and safety by assisting judges, attorneys, and the public.
- Reviewed court documents to process motions and pleadings.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Courtesy Clerk II
Yuma Justice Court
Yuma, Arizona
02.2025 - 08.2025
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Prepared judgments and orders for Judge review and approval.
Customer Service Representative
Arizona Department of Transportation
11.2020 - 02.2025
- Accurately process motor vehicle registrations, titling, and licensing documentation for a high volume of customers daily
- Administer written, vision and road driver test
- Clerical and administrative duties on daily basis
- Sought ways to improve processes and services provided.
- Provided training and mentoring to new hires, contributing to their successful integration into the team.
- Ensure proper and authentic documentation was provided for driver license and/or title production.
- Assist management with daily closing audits.
Customer Service Representative
Old Navy
08.2022 - 05.2024
- Provided exceptional customer service by assisting customers with inquiries, resolving complaints, and addressing product/service-related issues promptly and effectively
- Collected and returned unpurchased or returned items to correct locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
Department Manager
Old Navy
06.2008 - 07.2020
- Responsible for driving portable sales by organizing and merchandising the store, allowing items to be located and ensuring store is aesthetically appealing
- Supervise 2-5 employees daily
- Closing/opening cash handler and bank deposits
- Submit payroll and employee schedule edits
- Established team priorities, maintained schedules and monitored performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Convey Health Solutions
08.2014 - 03.2015
- Aid in insurance issues such as coverage and price
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Answered incoming phone calls and addressed questions from customers regarding pharmacy’s procedures.
Customer Service Representative
Mervyn's
11.2005 - 02.2007
- Customer service and fitting room merchandise sorting and timely recover
- Jewelry sales and diamond count during opening and closing procedures
Education
Business -
Arizona Western College
Yuma, AZSkills
- Computer skills
- Customer service
- Cash handling
- Bilingual
- Team Leadership
- Verbal and written communication
Timeline
Court Attendant
Yuma Justice Court
08.2025 - Current
Courtesy Clerk II
Yuma Justice Court
02.2025 - 08.2025
Customer Service Representative
Old Navy
08.2022 - 05.2024
Customer Service Representative
Arizona Department of Transportation
11.2020 - 02.2025
Customer Service Representative
Convey Health Solutions
08.2014 - 03.2015
Department Manager
Old Navy
06.2008 - 07.2020
Customer Service Representative
Mervyn's
11.2005 - 02.2007
Business -
Arizona Western College