Cindy Estefania Hernandez
Cudahy,CA
Summary
Detailed House Cleaner with 6 years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for families. Background using correct cleaning chemicals and agents.
Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
Motivated and independent worker with strong problem-solving skills.
Overview
5
5
years of professional experience
Work History
Housekeeper Manager at Boxwood Manor
Director: Morgan Wagner Cell: (832)692-8715
03.2021 - 06.2024
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Maintained open lines of communication between management and staff members, fostering strong teamwork within the department.
- Implemented quality assurance measures that monitored the performance and effectiveness of the housekeeping team, leading to consistently high levels of service.
- Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
- Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Housekeeper
Laura Hizami Cell: (310)994-7774
12.2019 - 02.2021
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms every thursday.
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
GED -
Tweedy Learning Center
South Gate, CASkills
- Housekeeping knowledge
- Workload prioritization
- Cleaning practices
- Vacuuming and sweeping
- Cleaning bathrooms
- Training and mentoring
- Window Cleaning
- Dusting furniture
- Cleaning techniques
- Supply Inventory Management
- Expense Tracking
- Problem-Solving
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeper Manager at Boxwood Manor
Director: Morgan Wagner Cell: (832)692-8715
03.2021 - 06.2024
Housekeeper
Laura Hizami Cell: (310)994-7774
12.2019 - 02.2021
GED -
Tweedy Learning Center
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