Cindy Falk
Poynette,WI
Summary
To use the vast knowledge of American Family’s corporate structure and mission, vision, and values, demonstrates the value I will bring to the Business Compliance Specialist position.
Knowledgeable in State’s Department of Insurance Regulatory Filings. Advance user of Microsoft Word, Excel, Outlook, Blue Zone, Guidewire Claims/Policy Center, Essbase, Microsoft Office, and Workday. Highly initiative-taking, significant contributor as a team member. Extremely well organized and an excellent analytical person with the ability to balance multiple priorities in a demanding environment. Efficient in planning, organizing, and coordinating work activities. Accepts leadership responsibilities when opportunities exist. Resourceful in solving inquiries both verbally and written, to allow for strong interpersonal relationships to develop. Manage projects and seek out Subject Matter Experts to run a productive meeting for changes and risk.
Overview
18
18
years of professional experience
Work History
Business Compliance Specialist
American Family Insurance
07.2015 - Current
- Prepared and submitted regulatory and statistical filings in timely manner.
- Research question from State's DOIs after regulatory and statistical files are submitted.
- Collaborate with internal business partner for any correction resulting from questions..
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Stay current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Set up and facilitate meetings for Corporate Projects when needed to ensure deadlines are met and issues are addressed.
- Identified gaps in existing compliance processes and recommended updates.
Pay/Escheatment Bus Systems Analyst
American Family Insurance
06.2012 - 07.2015
- Assisted Insured, Agents, and employees with incoming money and how to manage.
- Implanting of computer systems upgrades, as well as system issues.
- Review and Update PeopleSoft screens to ensure usage is more effective when processing.
- Assist team members to better understanding processes and resolve issues.
- Resolve mail questions.
- Prepare procedures for team members.
- Involved in Corporate projects.
- Review of Sarbanes/Oxley controls each year.
Banking Operation Analyst
American Family Insurance
03.2009 - 06.2012
- Assist in daily balances and transferring of money between various bank accounts.
- Prepare daily worksheet for Investment Department to show excess money.
- Maintain vendor file to ensure correct formatting of new vendors, as well as exciting vendors, entered in PeopleSoft system.
- Assist in cleanup for current vendor file in PeopleSoft system.
- Resolve issued for One Card users may experience when using their card.
- Prepare year end 1099MISC for accuracy.
- Monitor and audit bank users for various banking systems.
- Implanting of computer system upgrades, as well as system issues that arise.
- Work on corporate projects when asked.
Payment Resolution Analyst
American Family Insurance
07.2006 - 03.2009
- Responsible for incoming calls from internal and external customers.
- Research and solve issues employees have with Expense Report.
- Resolve claim issued payments between claimant and bank.
- Prepare monthly reconciliations for prepaid fixed assets.
- Communicates and resolves fraudulent activities or other banking issues with US Bank.
- Assist in preparing money transfers by wire from US Bank to other banking institutes.
Education
High School Diploma -
Poynette High Scholl
Wisconsin06.1983
Skills
- Regulatory knowledge
- Investigation techniques
- Industry Awareness
- Information Gathering
- Federal and state regulations
- Reporting Requirements
- Project Coordination
- Document Review
Timeline
Business Compliance Specialist
American Family Insurance
07.2015 - Current
Pay/Escheatment Bus Systems Analyst
American Family Insurance
06.2012 - 07.2015
Banking Operation Analyst
American Family Insurance
03.2009 - 06.2012
Payment Resolution Analyst
American Family Insurance
07.2006 - 03.2009
High School Diploma -
Poynette High Scholl
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