Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Cindy Faraci

Sr Salesforce Administrator/CPQ Specialist
Cornelius,OR

Summary

Accomplished Sr Salesforce Administrator with a proven track record at DAT Solutions, enhancing system efficiency by 75% through expert Salesforce configuration and process automation. Skilled in cross-functional collaboration and adept at leading user training, I excel in translating complex requirements into actionable solutions. My approach combines technical proficiency in Salesforce CPQ with a keen focus on stakeholder management and sales process optimization.

Overview

11
11
years of professional experience
4
4
Certifications

Work History

Sr Salesforce Administrator

DAT Solutions
03.2019 - Current
  • Lead the administration and configuration of Salesforce for a user base of 300+ across multiple departments, ensuring seamless functionality and user adoption.
  • Design and implement custom objects, fields, page layouts, and record types to align Salesforce with business requirements and improve user experience.
  • Manage and streamline process automation using Salesforce tools such as Flow, Process Builder, and Workflow Rules, reducing manual processes and increasing efficiency by 75%.
  • Configure and maintain custom reports and dashboards for business units, enabling leadership to make data-driven decisions.
  • Administer user access and security by managing profiles, roles, permission sets, and field-level security to ensure data protection and compliance with internal policies.
  • Oversee data management processes, including data imports/exports, data validation, and ongoing data cleansing, ensuring data integrity across the platform.
  • Collaborate with cross-functional teams to gather requirements and deliver Salesforce solutions that meet the unique needs of sales, marketing, and customer service departments.
  • Manage release and deployment processes, working with developers to ensure timely and successful delivery of new features and enhancements.
  • Troubleshoot and resolve user issues, ensuring high user satisfaction and minimal downtime by providing timely support and user training.
  • Document all system configurations, user guides, and operational procedures to support knowledge transfer and maintain system continuity.
  • Administer and configure Salesforce CPQ to meet the needs of the sales organization, including pricing, quoting, and product configuration.
  • Design and implement custom pricing models, including discounting rules, pricing rules, and product rules to ensure accurate and efficient quote generation.
  • Work closely with the sales, finance, and IT teams to ensure seamless integration between Salesforce CPQ and other business systems.
  • Provide end-user support for CPQ-related issues, including troubleshooting, configuring new features, and answering questions regarding Salesforce CPQ processes.
  • Implement and maintain approval processes, workflow rules and validation rules to ensure proper pricing, quoting, and approval workflows.
  • Conduct system testing and quality assurance for new CPQ features, updates, and integrations to ensure the system functions as expected and meets user needs.
  • Collaborate with sales leadership to identify process improvements and recommend new configurations or functionality to enhance quote accuracy and streamline sales cycles.
  • Conduct regular training and knowledge-sharing sessions for sales teams to ensure effective use of the Salesforce CPQ tool.
  • Maintain CPQ system documentation, including process flows, technical specs, and user guides, to ensure knowledge transfer and standardization

Siebel Developer/Administrator

DAT Solutions
08.2016 - 03.2019
  • Designed and customized Siebel applications using Siebel Tools, including creating business components, applets, views, and scripts to meet business needs.
  • Developed Siebel workflows and business services to automate routine tasks and improve overall business efficiency.
  • Conducted system performance tuning, optimizing application response times and enhancing overall system performance.
  • Created and maintained complex SQL queries and PL/SQL scripts for data management, reporting, and integration purposes.
  • Coordinated with project teams to deploy Siebel CRM solutions, ensuring smooth implementation and minimal disruption to users.
  • Worked with business users to identify process bottlenecks and designed Siebel solutions to address those challenges.
  • Supported a major Siebel upgrade, ensuring system functionality was preserved and troubleshooting issues in a timely manner.

QA Analyst

DAT Solutions
09.2013 - 08.2016
  • Collaborate with project managers, developers, and business analysts to understand requirements and create detailed test plans and test cases for web and mobile applications.
  • Perform functional, regression, smoke, and sanity testing on various applications to ensure that they meet business requirements and specifications.
  • Execute manual test cases and identify defects; log issues in JIRA, prioritize defects based on severity, and track them through resolution.
  • Verify bug fixes and conduct re-testing to ensure that defects have been resolved and that no new issues have been introduced.
  • Conduct cross-browser and cross-platform testing to ensure application compatibility across various browsers (Chrome, Firefox, Safari, IE) and devices (iOS, Android).
  • Create and maintain detailed documentation for test cases, test results, and defect reports to support traceability and improve future testing cycles.
  • Actively participate in Agile Scrum meetings, including daily stand-ups, sprint planning, and retrospectives to ensure testing is aligned with project timelines.
  • Collaborate with development teams to reproduce and troubleshoot issues, ensuring smooth communication and effective problem resolution.
  • Perform usability and UI testing to ensure an intuitive and user-friendly experience.

Education

Associate of Science -

Portland Community College
Portland, OR
06.2024 -

Skills

    Salesforce Administration & Configuration

    Process Automation (Flow, Process Builder, Workflow)

    Data Management & Reporting (Reports, Dashboards)

    User Training & Support

    Security & User Permissions

    Release Management & Change Management

    Data Import/Export (Data Loader, Dataloaderio)

    APEX & SOQL (Basic knowledge)

    Cross-functional Collaboration & Stakeholder Management

    Agile & Scrum Methodologies

    Salesforce CPQ Administration & Configuration

    Price Rules, Product Rules, and Discounting Strategies

    Sales Process Optimization

    CPQ Best Practices & Documentation

    Testing & Troubleshooting CPQ Solutions

    Business Analysis & Requirements Gathering

Software

Database & Reporting: SOQL, Reports, Dashboards

Development Tools: Apex (basic knowledge), Visualforce (basic knowledge)

Testing Tools: JIRA, TestRail, Selenium (Basic knowledge)

Deployment Tools: Visual Studio Code, Gearset

Version Control: Git, GitHub

Siebel CRM: Siebel Tools, Siebel Open UI, Siebel EAI, Siebel Workflow, Siebel Business Services

Certification

Salesforce Certified Administrator (ADM 201)

Timeline

Associate of Science -

Portland Community College
06.2024 -

Sr Salesforce Administrator

DAT Solutions
03.2019 - Current

Siebel Developer/Administrator

DAT Solutions
08.2016 - 03.2019

QA Analyst

DAT Solutions
09.2013 - 08.2016

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Cindy FaraciSr Salesforce Administrator/CPQ Specialist