Cindy Fellers
Shepherdstown,WV
Summary
As a dedicated and self-motivated Customer Service Professional, I bring over 20 years of experience in providing leadership and direction in client engagement, data management, and complex administrative support. I excel at merging various information sources to produce precise and comprehensive reports.
Overview
28
28
years of professional experience
Work History
Out Of Business Quality Control Document Review
Alcohol Tobacco and Firearms Zimmerman Associates
Martinsburg
01.2022 - Current
- Performing quality control for Out of Business Federal Firearm Licensee records that have been processed and uploaded into Enterprise Content Management image use by National Tracing Center
- Compile data from various sources and enter pertinent information into appropriate database and spreadsheet using dual monitors
- Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting
- Ability to retrieve, fact finding, investigative techniques and navigate information from various resources to compile correspondences
- Perform quality control by comparing the digitized document images with the original source materials to verify that all pages within the documents were scanned accurately, meet procedures and complete
- Verify accuracy and completion of all Out of Business Records processed into each system correctly, before shredding records.
Exceptions/ICQA/Patrol
Macy's
Martinsburg
01.2019 - 01.2022
- Finalizing online orders by processing requests and supply orders - pulling materials, packing boxes, and placing orders in the delivery area
- Work cross-functionally with other internal departments, coordinating operations to meet and exceed productivity goals
- Completed all required paperwork accurately and completely, protecting the company against liabilities or lost product
- Coordinated efforts to track material variances and recommend changes to improve process and material flow.
Office Clerk
Berkeley County Fire Board
Martinsburg
01.2020 - 01.2021
- Provided high-level, complex administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions
- Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives
- Collaborated with attorneys, realtors, and bank institutions to verify overdue accounts, process fees, and update files
- Evaluated documentation deeds, liens, judgments, plats/maps to determine ownership and verify legal description of property
- Reconciled client accounts by posting payments and collecting outstanding amounts while maintaining relevant supporting documents
- Read and analyzed incoming memos, reports, and correspondence
- Manage inbound and outbound calls in a timely manner.
Department Manager & Inventory Cap One
Walmart
Spring Mills
01.2017 - 01.2019
- Maintained multiple plans and projects by identifying performance standards, developing contingency plans, and supporting continuous learning and professional development of all associates
- Managed associate schedules according to current and forecasted demand, adapting to seasonal surges and promotions
- Increased warehouse efficiency by regularly updating online inventory systems with accurate inventory levels, allowing managers to snapshot inventory levels and determine reorder schedules
- Collaborated with departments to maintain proper inventory levels, keeping warehouse stocked according to established protocols.
Organic Assistant
Martin's Food Stores
Charles Town
01.2008 - 01.2017
- Promoted high customer satisfaction by utilizing active listening skills to quickly identify needs and concerns and offer relevant suggestions and resolution
- Ensured products and inventory on the sales floor were current, priced accurately, and displayed according to company standards
- Maintained up-to-date product knowledge and promotional changes; assisted customers with item locations and provided recommendations based on current needs.
New Account Representative & Bookkeeper
Bank of Charles Town
01.1997 - 01.2008
- Prevented financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts, and investigating, documenting and solving credit card dispute and fraud claims
- Build relationships with borrowers and deliver a high level of customer service
- Process loans set-up to closing in an organized and timely manner
- Answered questions and educated customers on available services such as deposit accounts, bonds, and different types of loans
- Processed required documents in a timely matter to ensure loans were processed within established time frames
- Maintained client database by adding new clients, updated information to current clients' records, and removed former clients to streamline and minimize search times.
Document Preparation Clerk
10.2022
- Make sure all information and Cover sheet is correct, in order, re-box, use the date of completion write your name and to the area for QC
- Removing all non-essential material from required Out of Business records that is covering information, folds, staples, paper clips, repair of torn pages and cutting documents into individual standardized pages for scanners by Federal Firearm License information to the appropriate batch cover sheets using how documents are prepped by
- Out of Business Records utilizing the best way to sort, prepare, review and convert into quality digital system
- Maintaining statistics on total boxes processed on a daily base.
Data Entry II
08.2022
- Accurately performing data entry of information into various systems used by National Firearm to include National Firearm Registration and Transfer Record System, Federal Licensing System and National Firearms Act Special Occupational Tax System
- Labeling and filing records in preparation for document imaging
- Identifying and submitting potential problems or issues to appropriate level of management.
Education
Pharmacy Technician Certification -
West Virginia Bankers Consumer Lending -
High School Diploma -
Catoctin High School
Thurmont, MDSkills
- Leadership
- Detail Oriented
- Problem Solving & Reconciling
- Call Center
- Quality Assurance
- Record Management
- Invoices & Billing
- Credit Card Disputes/Fraud
- Data Entry
- Scheduling
- Inventory Control & Shrinkage
- Research abilities
Zip
25443
State
WV
City
Shepherdstown
References
- Crystal Ring, 304-261-9514, Eagle Harbor
- Tammy Miller, 304-283-9433, Bank of Charles Town
- Sheryl Duffy, 540-533-4929, Martins
Timeline
Document Preparation Clerk
10.2022
Data Entry II
08.2022
Out Of Business Quality Control Document Review
Alcohol Tobacco and Firearms Zimmerman Associates
01.2022 - Current
Office Clerk
Berkeley County Fire Board
01.2020 - 01.2021
Exceptions/ICQA/Patrol
Macy's
01.2019 - 01.2022
Department Manager & Inventory Cap One
Walmart
01.2017 - 01.2019
Organic Assistant
Martin's Food Stores
01.2008 - 01.2017
New Account Representative & Bookkeeper
Bank of Charles Town
01.1997 - 01.2008
Pharmacy Technician Certification -
West Virginia Bankers Consumer Lending -
High School Diploma -
Catoctin High School
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