As a dedicated and self-motivated Customer Service Professional, I bring over 20 years of experience in providing leadership and direction in client engagement, data management, and complex administrative support. I excel at merging various information sources to produce precise and comprehensive reports.
Overview
28
28
years of professional experience
Work History
Out Of Business Quality Control Document Review
Alcohol Tobacco and Firearms Zimmerman Associates
Martinsburg
01.2022 - Current
Performing quality control for Out of Business Federal Firearm Licensee records that have been processed and uploaded into Enterprise Content Management image use by National Tracing Center
Compile data from various sources and enter pertinent information into appropriate database and spreadsheet using dual monitors
Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting
Ability to retrieve, fact finding, investigative techniques and navigate information from various resources to compile correspondences
Perform quality control by comparing the digitized document images with the original source materials to verify that all pages within the documents were scanned accurately, meet procedures and complete
Verify accuracy and completion of all Out of Business Records processed into each system correctly, before shredding records.
Exceptions/ICQA/Patrol
Macy's
Martinsburg
01.2019 - 01.2022
Finalizing online orders by processing requests and supply orders - pulling materials, packing boxes, and placing orders in the delivery area
Work cross-functionally with other internal departments, coordinating operations to meet and exceed productivity goals
Completed all required paperwork accurately and completely, protecting the company against liabilities or lost product
Coordinated efforts to track material variances and recommend changes to improve process and material flow.
Office Clerk
Berkeley County Fire Board
Martinsburg
01.2020 - 01.2021
Provided high-level, complex administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions
Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives
Collaborated with attorneys, realtors, and bank institutions to verify overdue accounts, process fees, and update files
Evaluated documentation deeds, liens, judgments, plats/maps to determine ownership and verify legal description of property
Reconciled client accounts by posting payments and collecting outstanding amounts while maintaining relevant supporting documents
Read and analyzed incoming memos, reports, and correspondence
Manage inbound and outbound calls in a timely manner.
Department Manager & Inventory Cap One
Walmart
Spring Mills
01.2017 - 01.2019
Maintained multiple plans and projects by identifying performance standards, developing contingency plans, and supporting continuous learning and professional development of all associates
Managed associate schedules according to current and forecasted demand, adapting to seasonal surges and promotions
Increased warehouse efficiency by regularly updating online inventory systems with accurate inventory levels, allowing managers to snapshot inventory levels and determine reorder schedules
Collaborated with departments to maintain proper inventory levels, keeping warehouse stocked according to established protocols.
Organic Assistant
Martin's Food Stores
Charles Town
01.2008 - 01.2017
Promoted high customer satisfaction by utilizing active listening skills to quickly identify needs and concerns and offer relevant suggestions and resolution
Ensured products and inventory on the sales floor were current, priced accurately, and displayed according to company standards
Maintained up-to-date product knowledge and promotional changes; assisted customers with item locations and provided recommendations based on current needs.
New Account Representative & Bookkeeper
Bank of Charles Town
01.1997 - 01.2008
Prevented financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts, and investigating, documenting and solving credit card dispute and fraud claims
Build relationships with borrowers and deliver a high level of customer service
Process loans set-up to closing in an organized and timely manner
Answered questions and educated customers on available services such as deposit accounts, bonds, and different types of loans
Processed required documents in a timely matter to ensure loans were processed within established time frames
Maintained client database by adding new clients, updated information to current clients' records, and removed former clients to streamline and minimize search times.
Document Preparation Clerk
10.2022
Make sure all information and Cover sheet is correct, in order, re-box, use the date of completion write your name and to the area for QC
Removing all non-essential material from required Out of Business records that is covering information, folds, staples, paper clips, repair of torn pages and cutting documents into individual standardized pages for scanners by Federal Firearm License information to the appropriate batch cover sheets using how documents are prepped by
Out of Business Records utilizing the best way to sort, prepare, review and convert into quality digital system
Maintaining statistics on total boxes processed on a daily base.
Data Entry II
08.2022
Accurately performing data entry of information into various systems used by National Firearm to include National Firearm Registration and Transfer Record System, Federal Licensing System and National Firearms Act Special Occupational Tax System
Labeling and filing records in preparation for document imaging
Identifying and submitting potential problems or issues to appropriate level of management.
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation