Cindy Fenner
Elizabeth City,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Head of Housekeeping Services
Comfort Inn by Choice Hotels
03.2019 - 07.2025
- Assisted in developing and implementing housekeeping protocols to maintain cleanliness and safety standards.
- Collaborated with team members to ensure efficient daily operations and guest satisfaction.
- Learned and utilized cleaning techniques for various surfaces and materials to enhance facility appearance.
- Supported inventory management by tracking supplies and reporting shortages to management.
- Adapted quickly to changing priorities and demands in fast-paced environment, ensuring timely task completion.
- Coordinated special projects such as deep cleanings or renovations to minimize disruption to guests and maximize available resources.
- Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
- Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
- Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
Thrift Store Clerk
Karma Blue
09.2018 - 03.2019
- Assisted customers with product selections and provided exceptional service to enhance shopping experience.
- Organized merchandise displays to optimize store layout and improve visual appeal.
- Processed cash transactions accurately while maintaining a balanced cash register.
- Implemented best practices for sorting, pricing, and merchandising donated items efficiently.
- Led initiatives to streamline donation processing, improving turnaround time for available products.
- Developed relationships with repeat customers, resulting in higher customer loyalty and retention rates.
Pizza Specialist
Pizza Hut
01.2014 - 08.2018
- Trained and mentored new staff on pizza preparation techniques and operational standards.
- Streamlined inventory management processes, reducing waste and optimizing ingredient usage.
- Ensured compliance with health and safety regulations during food preparation and service.
- Collaborated with kitchen staff to maintain high-quality standards during peak service hours.
- Enhanced overall dining experience by addressing customer concerns promptly and professionally, leading to increase in positive reviews online.
- Managed inventory levels to minimize waste while ensuring sufficient stock for anticipated demand.
Prep Line Cook
The Villa Restaurant
02.2011 - 12.2014
- Prepared ingredients and ensured quality standards for menu items
- Maintained cleanliness and organization of workstations throughout shifts
- Assisted in inventory management and restocked supplies as needed
- Collaborated with team members to streamline food preparation processes
- Followed safety and sanitation guidelines to uphold health regulations
- Provided support during peak service hours, contributing to team success
Pizza Shop Assistant
Little Caesars
05.2005 - 02.2011
- Assisted with daily pizza preparation, ensuring quality and consistency in product output.
- Operated point-of-sale system, processing customer transactions accurately and efficiently.
- Maintained cleanliness and organization of kitchen and dining areas to meet health standards.
- Collaborated with team members to manage inventory levels and restock supplies as needed.
- Supported training of new staff on operational procedures and customer service best practices.
- Assisted in handling customer inquiries and resolving issues to enhance overall satisfaction.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
Drive-Thru Cashier
Mcdonalds
04.2005 - 01.2011
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Managed cash transactions, ensuring accurate handling of payments and change.
- Trained new team members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of work area during peak hours.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Housekeeper
Ramada Inn
01.2002 - 03.2005
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Manteo High School
ManteoSkills
- Adaptability and flexibility
- Organizational skills
- Attention to detail
- Time management
- Guest relations
- Health and safety compliance
Timeline
Head of Housekeeping Services
Comfort Inn by Choice Hotels
03.2019 - 07.2025
Thrift Store Clerk
Karma Blue
09.2018 - 03.2019
Pizza Specialist
Pizza Hut
01.2014 - 08.2018
Prep Line Cook
The Villa Restaurant
02.2011 - 12.2014
Pizza Shop Assistant
Little Caesars
05.2005 - 02.2011
Drive-Thru Cashier
Mcdonalds
04.2005 - 01.2011
Housekeeper
Ramada Inn
01.2002 - 03.2005
High School Diploma -
Manteo High School
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