Cindy Fernandez

• Analyzed and refined operational procedures to boost efficiency and reduce service delivery interruptions.
• Leda cross-functional teams to implement strategic initiatives that improved overall customer satisfaction.
• Implemented staff training programs to improve service quality and operational standards.
• Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.

• Supported individualized education plans by assisting students with learning disabilities in classroom activities.
• Worked with students and families from diverse cultural and socioeconomic backgrounds, demonstrating cultural sensitivity and inclusive communication.

Community Engagement Initiative-

• Assisted with monthly newsletter to help with school events, meetings, and activities that brought together parents, staff, and community members to encourage participation and strengthen the school community.
• Led the school's Year Book Club -Employed through PALENQUE LSNA. Created flyers, surveys and posters to help promote engagement with the students and staff members.

• Developed clear and engaging newsletter content aimed at promoting programs, services, and community initiatives.
• Executed and oversaw social media campaigns utilizing data analytics to boost digital interaction.
• Developed and executed targeted fundraising initiatives to secure $150k for summer event and $50k for Veteran's Day ball, utilizing direct mail outreach and grant proposals.
• Coordinated the implementation and distribution of sponsorship packages, fostering connections within the veteran community.
• Facilitated access to vital resources for veterans and their families to strengthen community ties through collaborative relationships.

• Assisted planning and executing fundraising events, volunteer training and community outreach.
• Enhanced community engagement by organizing and executing local events and initiatives.
• Provided daily tracking & reporting of fundraising via ActBlue platform.

• Developed targeted recruitment strategies to attract diverse candidates for educational leadership roles.
• Surpass quarterly recruiting goal by 35%.
• Conducted in-depth candidate interviews and provided 1:1 leadership development training.

• Built & sustained relationships with over 100 Accounts across IL including DuPage County.
• Expanded the company''s market share by identifying and securing new business opportunities resulting in a 40% BOB growth.

• Cultivated long-term relationships with key clients, driving satisfaction and loyalty initiatives.

CVS Specialty Marketing Analyst:

• Spearheaded RFP database for CVS Specialty department, gaining access to new Specialty drugs..

Sr. Implementation Manager:

• Led cross-functional teams in executing complex projects, aligning resources with client objectives.

Rebate Research Analyst:

• Conducted detailed audits of rebate claims to identify discrepancies and prevent revenue loss.