Cindy Ferrer
Cumming,GA
Summary
Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
34
34
years of professional experience
Work History
Director of Clinical Services
Northside Hospital Atlanta
01.2014 - Current
- Manage clinical service areas and Regional Clinics or Lab Departments in providing support to operations and achievement of identified clinical and operational goals.
- Directs Team members in improving clinical outcomes, operational processes, responding to exceptions in performance metrics, (e.g. clinical outcomes, audit results, compliance directives), and ensures participation and compliance.
- Spearheaded and implemented new projects to expand scope of engagement. Transitioned all Free standing labs and clinics to Physician based clinics.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Developed policies and procedures for effective clinical management.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Implemented innovative technologies to enhance operational effectiveness and improve overall patient experience.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed, implemented, revised, and evaluated policies and procedures.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
Clinical Director
Georgia Cancer Specialist
01.1990 - 01.2014
- Worked closely with Physician Leaders to ensure ongoing Quality and Safety in all of our clinics
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Developed policies and procedures for effective clinic management.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Implemented new policies and educated staff on changes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate of Science - Registered Nurse
San Antonio College Nursing School
San Antonio, TX05.1987
Skills
- Patient Advocacy
- Nursing Operations Management
- Developing training programs
- Patient Care Coordination
- Critical Thinking
- Healthcare Delivery
- Interdepartmental Functions Coordination
- Multidisciplinary team collaboration
- Patient Health Education
- Administrative Staff Supervision
- Compliance Advisory
- Risk Analysis
- Employee Recruitment and Hiring
- Process Improvement
- Medicare Compliance
- Staff Scheduling
- Budget Development
- Basic Life Support for Health Care Providers (BLS)
- Performance Metrics
- Marketing initiatives
- Performance Improvement
- Employee Work Scheduling
- Employee Supervision
- Records Maintenance
- Process Implementation
- Utilization Management
- Clinical Staff Management
- Project Oversight
- HIPAA Guidelines
- Patient education and counseling
- Personnel Recruitment
- Clinical Supervision
- Accreditation Coordination
- Patient Safety
- Organizational Goal Development
- Clinical Quality Improvement
Languages
Spanish
Full Professional
Timeline
Director of Clinical Services
Northside Hospital Atlanta
01.2014 - Current
Clinical Director
Georgia Cancer Specialist
01.1990 - 01.2014
Associate of Science - Registered Nurse
San Antonio College Nursing School
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