Cindy Fitzgerald

Experienced Office Manager and Coordinator who manages daily operations, consistently exceeding expectations, and goals by producing high quality work. Background in project and operations management with strengths in customer services and prioritization. Experienced Office Manager and administration professional with 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Personable and dedicated Customer Service Representative with extensive experience in 20 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• Atmostemp Service Experts, West Berlin, NJ, Office Manager, 04/2014, Current, Serve as a focal point in the office for operations management ensuring all processes and policies are followed., Oversee and manage all aspects of office operations and facilities ensuring a service centric environment., Provide guidance coaching to staff and work closely with leaders to deliver the highest levels of client service., Build effective relationships, communicate effectively, and cultivate a high performing team., Collaborate with leadership to coordinate and implement new initiatives., Manage team operations to ensure the highest levels of efficiency and customer satisfaction., Develop and execute service strategies and processes for delivering superior customer experience; ensures consistent implementation and compliance., Foster a positive, collaborative environment; meets regularly with direct reports to understand issues and assess workload, service challenges, and provide continuous, ongoing performance feedback., Address challenges by understanding client business needs and using strong problem-solving skills; proactively communicating issues and solutions upwards to ensure successful service delivery and relationship management.
• Atmostemp Service Experts, West Berlin, NJ, Sales and Service Coordinator - Dispatch Manager, 12/2019, 07/2022, Demonstrated safety, supporting company policies and procedures, adhering to preventative behaviors., Exceeded expectations of collaborating and building strong working relationships, Dispatched technicians and coordinated with others, effectively communicating instructions., Ensured department is fully staffed and working at capacity, communicating goals, team objectives and priorities., Assessed staff performance and provided timely feedback both formally through performance management system and informally through coaching and mentoring., Monitored staff performance to ensure compliance with policies, procedures, and service standards., Motivated and supported co-workers and promoted company values in daily actions and interactions., Continuously looked for ways to improve operational processes, define structures, and increase productivity., Review and analyze daily, weekly, and monthly reports for accuracy, trends, and areas needing development.
• Atmostemp Service Experts, West Berlin, NJ, Lead Dispatcher, 04/2014, 12/2019, Utilize multiple line telephone system and schedule technicians/jobs to meet customer needs., Created and updated contact agreements, ensuring accuracy., Processed payroll, monitored inventory, and ordered parts to complete jobs correctly.

• Center of the year within 2 years.