Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Fleming

Plantation

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Store Manager

Spirit Halloween LLC
09.2023 - 11.2023
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Manager

Bed Bath & Beyond
04.2004 - 08.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

High School Diploma -

South Broward High School
Hollywood, FL

Skills

  • Operations Management
  • Hourly shift management
  • Payroll Management
  • Shift Scheduling
  • Customer Service Management
  • Employee Training
  • Retail Inventory Management
  • Store Merchandising
  • POS Systems
  • Loss Prevention Procedures
  • Strategic thinker
  • Relationship building and management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager

Spirit Halloween LLC
09.2023 - 11.2023

Assistant Manager

Bed Bath & Beyond
04.2004 - 08.2023

High School Diploma -

South Broward High School

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Cindy Fleming