Cindy Fleurimond

• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Identify situations requiring escalation to higher levels of support and effectively communicate necessary information to relevant teams.
• Ability to manage multiple tasks simultaneously.
• Take high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
• Contributed to a positive, team-oriented work environment by providing support and guidance to colleagues, fostering a culture of collaboration and mutual success.
• Managed high volumes of account reviews for prompt, accurate completion, ensuring customer satisfaction and operational excellence.
• Delivered exceptional customer service by proactively addressing inquiries related to the account review process, resolving disputes or concerns in a timely
• Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.

• • Manage an average 100 to 180 calls daily
  • Processing orders, forms, applications, and requests ,resolve all technical and software issues with processing medication
  • Provide excellent customer service in a timely and efficient matter
  • Identify and assess customers' needs to achieve satisfaction
  • Communicating with customers through various channels (chat,
  email and phone).
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Helped large volume of customers every day with positive attitude
and focus on customer satisfaction
• Communicating and coordinating with colleagues as necessary
• Call center third party company
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Recommended services or products to customers, thoroughly explaining details. Handle incoming calls for all brands on the program
• Complete research for open tickets. Resolve all the adverse events and escalated complaints during the day and night shift

• Incoming/outbound calls for DirecTV
• Chat With Customers
• Took payment information and other pertinent information such as addresses and phone numbers for billing
• Resolved concerns with products or services to help with retention and drive sales.
• Troubleshooting of all DirecTV cable services. Offered incentives to retain customers
• Sales: upsell additional upgrades
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Explain the differences between various services and promotions
•Collections regulations