Cindy Flores
Houston
Summary
Accomplished Administrative Assistant who excels at dealing with diverse groups of individuals in various types of environments. Skilled at listening to the needs of the customer to provide them with the products and services needed. Dedicated to ensuring tasks are completed on time and in an accurate manner. Capable of completing tasks with minimal to no supervision, while building long-term, sustainable relationships with customers. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Dynamic Repair Solutions
Houston
12.2024 - Current
- Greeted visitors and provided general information about the company.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted customers with the process of obtaining a new powered wheelchair or scooter paid for by Medicare.
- Reached out to current customers and scheduled their preventative yearly maintenance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
ADMINISTRATIVE ASSISTANCE
KJM Granite Fabrication & Installation
01.2020 - 01.2024
- Created and submitted estimates and invoices to accurate clients.
- Worked with various vendors to find and purchase specific material to meet client's needs.
- Often visited work sites and took measurements for countertop projects.
- Collected checks and made deposits to the company account every week.
SALES REPRESENTATIVE
Target Stone
01.2019 - 01.2020
- Answered incoming calls and processed orders received in a timely manner.
- Maximized revenue by promoting and selling materials to potential and existing customers.
- Cultivated relationships with key customers and businesses leading to repeat business.
- Increased customer satisfaction and boosted performance by training and mentoring other staff.
- Earned back business from old customers by reaching out to them and identifying their needs.
BILLING SPECIALIST
Care Take Home Health Care
01.2018 - 01.2019
- Collected paper applications to aid in running background checks for potential employees.
- Secured reimbursements from insurance companies by creating and submitting claims.
- Ensured claims were submitted on time and followed up on payments.
- Maintained patient confidentiality and updated information in patient charts.
- Prevented scheduling conflicts by creating and updating weekly schedules.
FRONT DESK RECEPTIONIST
Fresh Dental Care
01.2017 - 01.2018
- Answered a high volume of calls daily to better assist patients with their needs.
- Gathered information to aid in registering 30 new and existing patients daily.
- Assisted patients with rescheduling, confirming, and canceling appointments.
- Eliminated outstanding balances by verifying patient insurance for Medicaid patients.
CORPORATE OFFICE (2012 - 2014) | FRONT DESK RECEPTIONIST (2010 - 2012)
Fitness Connection
01.2010 - 01.2014
- Processed membership cancellations to prevent future billings.
- Updated credit card information for processing monthly dues.
- Resolved customer complaints in a prompt and professional manner.
- Ensured accuracy of information when handling and maintaining cash transactions.
- Met daily sales goals by identifying the needs of customers and assisting them accordingly.
- Cared for children while members enjoyed their workouts.
- Reduced outstanding balances by working with customers to obtain payments on balances.
- Moved from 20th to 1st place for sales to earn a monthly bonus for every month in that position.
Education
Master of Business Administration -
Lamar University
EGD12.2025
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX12.2023
Associate of Science - Science
Lone Star College
Houston, TX12.2016
Skills
- Data entry
- Customer service
- Cash management
- Transaction management
- Schedule management
- Office administration
- Billing
- Time management
- Telephone etiquette
- Conflict resolution
- Relationship building
- Problem solving
- Team collaboration
- Task prioritization
Timeline
Administrative Assistant
Dynamic Repair Solutions
12.2024 - Current
ADMINISTRATIVE ASSISTANCE
KJM Granite Fabrication & Installation
01.2020 - 01.2024
SALES REPRESENTATIVE
Target Stone
01.2019 - 01.2020
BILLING SPECIALIST
Care Take Home Health Care
01.2018 - 01.2019
FRONT DESK RECEPTIONIST
Fresh Dental Care
01.2017 - 01.2018
CORPORATE OFFICE (2012 - 2014) | FRONT DESK RECEPTIONIST (2010 - 2012)
Fitness Connection
01.2010 - 01.2014
Master of Business Administration -
Lamar University
Bachelor of Science - Healthcare Administration
Sam Houston State University
Associate of Science - Science
Lone Star College
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