Cindy Flores
Houston
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Dynamic Repair Solutions
12.2024 - Current
- Greeted visitors and provided general information about the company.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted customers with the process of obtaining a new powered wheelchair or scooter paid for by Medicare.
- Reached out to current customers and scheduled their preventative yearly maintenance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
ADMINISTRATIVE ASSISTANCE
KJM Granite Fabrication & Installation
11.2020 - 01.2024
- Created and submitted estimates and invoices to accurate clients.
- Worked with various vendors to find and purchase specific material to meet client's needs.
- Often visited work sites and took measurements for countertop projects.
- Collected checks and made deposits to the company account every week.
Home Health
07.2019 - 07.2020
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed strong relationships with clients to enhance emotional well-being.
- Provided companionship and supporting, fostering social interaction and engagement.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by clients, mentoring other staff.
BILLING SPECIALIST
Care Take Home Health Care
01.2016 - 06.2019
- Collected paper applications to aid in running background checks for potential employees.
- Secured reimbursements from insurance companies by creating and submitting claims.
- Ensured claims were submitted on time and followed up on payments.
- Maintained patient confidentiality and updated information in patient charts.
- Prevented scheduling conflicts by creating and updating weekly schedules.
Education
Bachelor Of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX12.2023
Associate Of Science - Science
Lone Star College
Houston, TX12.2016
No Degree - Nursing
Lone Star College
Houston, TXSkills
- Data entry
- Customer service
- Schedule management
- Office administration
- Telephone etiquette
- Conflict resolution
- Relationship building
- Problem solving
- Patient care and confidentiality
- Healthcare billing
- Insurance claims handling
- Team collaboration
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Dynamic Repair Solutions
12.2024 - Current
ADMINISTRATIVE ASSISTANCE
KJM Granite Fabrication & Installation
11.2020 - 01.2024
Home Health
07.2019 - 07.2020
BILLING SPECIALIST
Care Take Home Health Care
01.2016 - 06.2019
Associate Of Science - Science
Lone Star College
Bachelor Of Science - Healthcare Administration
Sam Houston State University
No Degree - Nursing
Lone Star College